[Inactive] 8-step virus removal logs

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Sheena314

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Hi. My name is Sheena. I posted a newcomers thread.

I have attached the logs that were requested. As for symptoms with my laptop, it stalls out at times, sometimes to the point where the screen whites out or diagonal lines come across my screen and I have to restart the computer, along with general slow performance.

I have moderate knowledge of computers but if you could spell it out for me as much as you can, I would appreciate it.

Any help you can provide would be great. And if there is anything else you need, I will provide it as best as I can.
 

Attachments

  • Log step seven.txt
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  • Log for step five.txt
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  • Log for step four.txt
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Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

========================================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  4. Double click on combofix.exe & follow the prompts.
  5. When finished, it will produce a report for you.
  6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
 
Processor type: AMD Athlon (tm) 64 X2 Dual-core processor tk-55 1.80 GHz

RAM: 447 MB

Hard Drive size/free space:
Local Disk (c)- 82.7GB free/140GB
HP recovery- 1.80GB free/ 8.42GB


I will do a scan and post the logs soon.
 
Computer information and two logs

Okay. I made an earlier post about my computer information, but it hasn't been approved yet, so I am going to post it again, but I will also include my logs:

Processor Type: AMD Athlon(tm) 64 X2 Dual-Core processor tk-55 1.80GHz
Ram: 447MB
Hard Drives/Free Space: Local Disk(c): 82.7gb free/140gb
HP recovery: 1.80gb free/8.42gb


And thank you for the clear instructions on how to access this information.
 

Attachments

  • ComboFix.txt
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  • hijackthis log.txt
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To start with, you could definitely use another 512MB of RAM. It'd make your computer to work much better.

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

========================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

  • Spyware, Adware, Dialers, and other potentially dangerous programs
    [*] Archives
    [*] Mail databases
6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.
 
I used the tempfile cleaner link that you sent me, but according to Kasp's site : "The current Kaspersky Online Scanner is unavailable - we apologize for the inconvenience"
When I go to that link, it downloads the files, but stops at the stage where I am supposed to go to settings. The settings tab is dimmed. So should I see if the Kaspersky
File Scanner works?
 
Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
 
I let the scan run overnight and when I woke up, my husband said the computer had restarted so the scan program wasn't up anymore, so I just found the log in the program files folder and will attach it here.
 

Attachments

  • log.txt
    2.6 KB · Views: 1
When comcast told me to switch to Norton, they gave me a program to both uninstall Mac and install Norton. Mac is no longer running, but perhaps some files got left behind?

I will run HJT and post a log.
 
I ran the program you suggested and the files for my former virus scanner seem to be gone now.
I also ran HJT and have attached the log.
 

Attachments

  • hijackthislog.txt
    10.6 KB · Views: 1
I must have suffered from some temporary blindness, not seeing you're running Vista.
Said that, I'm surprised it even runs with 512MB of RAM (minus RAM used by your on-board video).
Vista will be slow even with 1GB of RAM. You need 2GB of RAM for Vista to run smoothly.
So, the above is really your main issue.

Now....


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.
 
All the steps we did so far are to make sure your computer is malware free and as lean as possible.

As for RAM, you have to buy more RAM. It's very cheap these days.
 
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