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Infected with CID? Popup virus

By drugan
Jun 14, 2008
Topic Status:
Not open for further replies.
  1. Let me start by telling you I'm "computer tech illiterate". That being said, please be patient if you help me with my problem because I'll probably ask you questions that seem very "basic" to those of you who understand the workings of these machines. Now to the problem: I get popups about every 30 seconds whenever I'm active on the internet. My antivirus program initially saw the virus and told me of it but couldn't stop it. I've noticed the majority of the popups have CID at the front of the listing. I read several other posts for this type problem and they all start by asking for the hijack this log so I've attached mine. Hope you can help. These popups are driving me crazy. Thanks, Ron
     
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Hi Ron,

    Welcome to Techspot!

    My name is Blind Dragon and I will be helping you with your Malware problem. During the course of our interactions please be sure to follow all instructions carefully, and ask questions if you are unsure of how to proceed at any point.

    You have what is known as a LOP infection. It's not as bad as it seems right now. The good news for you is that there is a program which targets LOP.

    ----------------------

    You may want to print this off so that you can have in safe mode, you have no internet connection while in safe mode.

    Download\install 'SuperAntiSpyware Home Edition Free Version' from HERE
    • Launch SuperAntiSpyware and click on 'Check for updates'.
    • Once the updates have been installed,exit SuperAntiSpyware.

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Scan with SuperAntiSpyware
    • Start SuperAntiSpyware.
    • On the main screen click on 'Scan your computer'.
    • Check: 'Perform Complete Scan then Click 'Next' to start the scan.
    • Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
    • Make sure everything found has a checkmark next to it,then press 'Next'.
    • Click on 'Finish' when you've done.

      It's possible that the program will ask you to reboot in order to delete some files.

      If you didn't restart from safe mode, reboot now normally:
      Obtain the SuperAntiSpyware log as follows:
      Click on 'Preferences'.
      Click on the 'Statistics/Logs' tab.
      Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
      It will then open in your default text editor,such as Notepad.
      Attach the notepad file here on your next reply

    ------------------------------------------------------------------------------

    After you have rebooted to normal mode, please come back here and attach

    The superantispyware log along with a new scan of hijackthis
     
  3. drugan

    drugan TS Rookie Topic Starter

    I followed your instructions and here are the two logs. By the way, popups still happened as I was doing this. Ron
     
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    I am surprised it didn't catch it. We will have to do this part manually.

    Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [Support audio cool poll] C:\Documents and Settings\All Users\Application Data\INTERNET SPAM SUPPORT AUDIO\SOAP SHOW.exe
    O4 - HKCU\..\Run: [Bin Sect] C:\DOCUME~1\RONNAN~1\APPLIC~1\UPLOAD~1\UpSkip.exe

    Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

    Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these folders (if present):

    C:\Documents and Settings\All Users\Application Data\INTERNET SPAM SUPPORT AUDIO
    C:\Documents and Settings\RONNAN~1\Application Data\UPLOAD~1
    <-similar folder that will contain UpSkip.exe

    You may need to Show hidden files through windows explorer
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
    • On the Tools menu in Windows Explorer, click Folder Options
    • Click the View tab.
    • Under Hidden files and folders, click Show hidden files and folders
    • Remove the checkmark from the checkbox labeled Hide protected operating system files
    • Remove the checkmark from the checkbox labeled Hide file extensions for known file types
    • Put a checkmark in the checkbox labeled Display the contents of system folders.

    post a new HijackThis log here in a reply
     
  5. drugan

    drugan TS Rookie Topic Starter

    I followed these latest instructions however I keep gettilng an error message when trying to delete the Internet Spam Support Audio file. The message reads as follows:
    "ERROR DELTING FILE OR FOLDER
    Cannot delte SOAP SHOW.EXE: It is being used by another person or program.
    Close any programs that might be using the file and try again."

    I don't have any other programs open.
    I ran HJT again and have attached the log.
     
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

    O4 - HKLM\..\Run: [Support audio cool poll] C:\Documents and Settings\All Users\Application Data\INTERNET SPAM SUPPORT AUDIO\SOAP SHOW.exe
    O4 - HKCU\..\Run: [Bin Sect] C:\DOCUME~1\RONNAN~1\APPLIC~1\UPLOAD~1\UpSkip.exe


    Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

    -----------------------------------------------------------------

    Please download the Killbox by Option^Explicit.

    Note: In the event you already have Killbox, this is a new version that I need you to download.
    • Save it to your desktop.
    • Please double-click Killbox.exe to run it.
    • Select:
      • Delete on Reboot
      • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

      C:\Documents and Settings\All Users\Application Data\INTERNET SPAM SUPPORT AUDIO
      C:\DOCUME~1\RONNAN~1\APPLIC~1\UPLOAD~1\UpSkip.exe



    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).

    If your computer does not restart automatically, please restart it manually.

    If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.
     
  7. drugan

    drugan TS Rookie Topic Starter

    One problem with the last instructions. The file for INTERNET SPAM SUPPORT AUDIO did not display when I ran HJT again. I deleted the other file and also did the Killbox. I reran HJT after killbox and have attached the log.
     
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Fix this entry with Hijackthis
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

    ------------------------------------------------------------

    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.

    -----------------------------------------------------------------

    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
     
  9. drugan

    drugan TS Rookie Topic Starter

    I finally got it done. I inadvertently tried to use the back arrow and it erased the entire file so I had to do it again. After another two hours, the results are attached.
     
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Looks good, the only thing it found is in your Recycle bin, so please empty that now.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Or Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
     
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