Dear Virus Expert, 11 February 09
Here is what has happened to my desk top computer. I am presently using my laptop to communicate here.
My son downloaded a video file (format .wmv) for the Windows Media Player. When he tried to play it on Win media player, it asked him for a Codec download. He clicked "Yes" to the download, there was a quick Norton warning about a Backdoor.---- (he cannot remember the extension as the message was gone immediately) and asked him to restart the computer immediately. On restarting the Norton icon on the desk top had disappeared and the computer became unresponsive. System restore has been turned off by the virus and there are no system restore points. Now we cannot connect to the internet as the Windows XP does not work. We have a partitioned drive on which we also have Windows Vista, and this works fine. On scanning with an old Symantec program using Windows Vista, nothing turned up. We have Norton Internet Security 2009 (3 licenses) but this does not work on the XP and we cannot install it on the Vista as we have used up all the licenses. Our desk top has an external book drive but that is also not accessible as the XP is unresponsive. On clicking Norton from all programs it appears and disappears in a flash. It seems that the virus has total control over the XP and Norton.
Can any kindly soul please help us to restore our desk top computer back to health? Any help or guidance will be greatly appreciated.
Thanks and regards
manupatel
Here is what has happened to my desk top computer. I am presently using my laptop to communicate here.
My son downloaded a video file (format .wmv) for the Windows Media Player. When he tried to play it on Win media player, it asked him for a Codec download. He clicked "Yes" to the download, there was a quick Norton warning about a Backdoor.---- (he cannot remember the extension as the message was gone immediately) and asked him to restart the computer immediately. On restarting the Norton icon on the desk top had disappeared and the computer became unresponsive. System restore has been turned off by the virus and there are no system restore points. Now we cannot connect to the internet as the Windows XP does not work. We have a partitioned drive on which we also have Windows Vista, and this works fine. On scanning with an old Symantec program using Windows Vista, nothing turned up. We have Norton Internet Security 2009 (3 licenses) but this does not work on the XP and we cannot install it on the Vista as we have used up all the licenses. Our desk top has an external book drive but that is also not accessible as the XP is unresponsive. On clicking Norton from all programs it appears and disappears in a flash. It seems that the virus has total control over the XP and Norton.
Can any kindly soul please help us to restore our desk top computer back to health? Any help or guidance will be greatly appreciated.
Thanks and regards
manupatel