Johnbone89
Posts: 15 +0
Hello all, I have a friends computer that i would really like to help her fix. Heres the problem, It started when they were online and the computer crashed. What site she was on is undetermenad howver what i do know is that the computer will not load xp. It is a Dell Demension 3000 computer and after turning on it loads the splash screen then go's to a black screen with an error message saying "Sorry for the inconvenience Microsoft can not load at this time" blah blah blah right. Well it wont run in safe mode or anything. If i just let it run the count down till start, it trys to load Xp but then loops back to the splah screen and will go on and on if i let it. Sometimes the Blue screen of death comes up but vanishs just as fast as it appears. Used F2 to see if boot up order was incorrect but everything there is up to snuff. Resset to defaults did not work. Tried using my Dell tools CD to run diagnostits test (as i also own a Dell) but just says this pc does not support dell???? Finally pressed F12 got into the IDE boot drive diagnostics and it says:
Primary IDE
Drive 0: Maxtor 6Y080L0 - Fail. Return Code: 7
Drive 1: No IDE device
Secondary IDE
Drive 0: HL-DT-ST GCE-8487B-Diagnostics not supported
Drive 1: NO IDE device
What do we have here?? Any ideas on what to do next??? Thank you!!!!!!
Primary IDE
Drive 0: Maxtor 6Y080L0 - Fail. Return Code: 7
Drive 1: No IDE device
Secondary IDE
Drive 0: HL-DT-ST GCE-8487B-Diagnostics not supported
Drive 1: NO IDE device
What do we have here?? Any ideas on what to do next??? Thank you!!!!!!