[Info] UK Scam "Virtual PC Doctor" reappears

By AlbertLionheart
Aug 10, 2011
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  1. Heads up if you have not come across this before:
    I run a small IT support company in middle England and today one of my clients received a call from someone with a strong Asian accent calling himself Aran Smith. As she was widowed 10 days ago she is not at her best, and she told Mr Smith of her circumstances hoping that he might go away. Far from it; seeing a victim on her own he pressed her to allow him to have remote access to her PC.
    He installed Logmein and also a piece of software called Advanced Windows Care V2 Personal. It also modifies msconfig to make these programmes run at boot, logging the PC onto Mr Smith's system, It downloads and runs 000-AWC.exe.
    Fortunately my client smelt a rat and phoned me on her mobile, leaving Mr Smioth on her landline. I told her to turn off the router to close the connection - whereupon our Mr Smith went slightly beserk and told that she had done ultold damage to her machine. On the pretext of promising to call back she managed to get his details and phone number in London.
    My thoughts are that this is a highly professional scam; to the extnent that it has even written posts on various forums assuring that their software is safe.
    The company is called ammyy, has a nice credidble website at [b]Edit: URL and pnone number deleted by Bobbye[/b] and Aran Smith is XXXXX. This is a London number.
    I eventually had a look at the machine and cleared everything installed by Mr Smith. I have no idea if he had time to extract any private information.
    I have also left a message for the local police but they are rather busy at the moment with other work so I don't expect to hear back from them.

    Edit: Please don't leave hyperlinks or phone numbers for suspicious sites.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Please note: Advanced Windows Care V2 Personal is put out by IOBit. It is a legitimate program. AWC.exe is the executable for the program. Logmein is use for remote help.

    What did the caller give as the reason for the call and remote help? The user must take some responsibility for allowing the remote connection.

    FYI, although AWC is legitimate, I always suggest removing it. And when looking for download sites, the IOBit site itself is not well rated by WOT.
  3. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Topic Starter Posts: 2,711

    I understand that the reason given was that 'I am calling from Microsoft/Windows/your ISP and your machine has been detected as having spamming/illegal/dangerous sofgtware on it. They start by implying it is a free service but then move on to saying the problem is so bad it cannot be repaired for free and a charge has to be made,
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    You might suggest that the call be reported to the Government department for CyberSecurity in your country.
  5. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Topic Starter Posts: 2,711

    If I could find it! They are so secretive that have to stick their heads up the own secret little places to ask who they are.....
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    This will start you off:

    Welcome to the Infosecurity Network
    http://www.infosec.co.uk/

    Please put this in Google and choose tthe PDF at the to of the same name:
    UK Smart Grid Cyber Security.

    I thought this was interesting- you can actually be schooled to get:
    Masters in Cyber Security (MSc)
    http://www.comp.lancs.ac.uk/study/pg/csec/

    Google is your friend!
  7. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Topic Starter Posts: 2,711

    Thanks! The fact that there is a government department with the word Cyber in is a revelation in itself!
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Check it out! There some interesting information.
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