TechSpot

Intermittent PC Freezes - only once per session though

By Bronco2010
May 7, 2010
  1. As alluded to in the title, my PC freezes when I play pretty much any 3D application (especially games) where it freezes almost immediately forcing me to restart my computer using the reset button. Afte the computer finishes rebooting from this I can then run any application fine without it freezing - until the next session of using my computer. It doesnt matter whether I access the 3D app straight away from startup or after 1 hour of use, the freeze still happens for the first startup of any 3D app. The freeze can happen anywhere up to 30 or 40 minutes of playing a game - somewhat frustrating at times. I have checked as many drivers as I know how and there really are not many external bits attached to my pc, it has usb kb and mouse (logitech), usb data dongle and monitor. The crashes did not appear to be happening when I bought the computer and it was running windows xp, although I only ran xp for about a week before installing vista. The problem has occurred over a full install of vista, and more recently a full version, fresh install of windows 7.

    Any help would be much appreciated,

    Please find below the DXDIAG printout,

    Matt

    ------------------
    System Information
    ------------------
    Time of this report: 5/8/2010, 12:53:42
    Machine name: ---------------------
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: X48-DS4
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 1661MB used, 6525MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 9800 GTX/9800 GTX+
    Manufacturer: NVIDIA
    Chip type: GeForce 9800 GTX/9800 GTX+
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0612&SUBSYS_059210DE&REV_A2
    Display Memory: 2286 MB
    Dedicated Memory: 495 MB
    Shared Memory: 1791 MB
    Current Mode: 1680 x 1050 (32 bit) (59Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Acer X213W
    Monitor Id: ACR002A
    Native Mode: 1680 x 1050(p) (59.954Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0011.9713 (English)
    Driver Version: 8.17.11.9713
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/16/2010 16:51:59, 11906152 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-4552-11CF-9F56-99251CC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0612
    SubSys ID: 0x059210DE
    Revision ID: 0x00A2
    Driver Strong Name: oem3.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section003:8.17.11.9713:pci\ven_10de&dev_0612
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    (Deinterlace removed)
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6077 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/26/2010 17:30:58, 2307616 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6077 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/26/2010 17:30:58, 2307616 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Realtek Digital Input (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6077 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/26/2010 17:30:58, 2307616 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: G9 Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC048
    FF Driver: n/a

    Device Name: G9 Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC048
    FF Driver: n/a

    Device Name: G9 Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC048
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 GamePanel LCD
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC227
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2936
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC048
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC226
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC227
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC048
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 135.3 GB
    Total Space: 476.9 GB
    File System: NTFS
    Model: WDC WD5000AVVS-00ZWB0 ATA Device

    Drive: E:
    Model: HUAWEI Mass Storage USB Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    Drive: D:
    Model: ASUS DRW-2014L1T ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_50041458&REV_02\3&13C0B0C5&0&D1
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50001458&REV_92\3&13C0B0C5&0&F0
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_50011458&REV_02\3&13C0B0C5&0&E4
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_50041458&REV_02\3&13C0B0C5&0&D0
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_B0001458&REV_02\4&2B25BDF6&0&00E3
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 4 - 2946
    Device ID: PCI\VEN_8086&DEV_2946&SUBSYS_50011458&REV_02\3&13C0B0C5&0&E3
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_50041458&REV_02\3&13C0B0C5&0&EA
    Driver: n/a

    Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) #2
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&39AEACF1&0&00E5
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_50011458&REV_02\3&13C0B0C5&0&E0
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_50041458&REV_02\3&13C0B0C5&0&E9
    Driver: n/a

    Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&1B8E5D96&0&00E4
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_A0221458&REV_02\3&13C0B0C5&0&D8
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_50041458&REV_02\3&13C0B0C5&0&E8
    Driver: n/a

    Name: NVIDIA GeForce 9800 GTX/9800 GTX+
    Device ID: PCI\VEN_10DE&DEV_0612&SUBSYS_059210DE&REV_A2\4&2DCCEF69&0&0008
    Driver: n/a

    Name: Intel(R) X38/X48 Express Chipset PCI Express Root Port - 29E9
    Device ID: PCI\VEN_8086&DEV_29E9&SUBSYS_50001458&REV_01\3&13C0B0C5&0&30
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_50061458&REV_02\3&13C0B0C5&0&D7
    Driver: n/a

    Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_50011458&REV_02\3&13C0B0C5&0&FB
    Driver: n/a

    Name: Texas Instruments 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_104C&DEV_8024&SUBSYS_10001458&REV_00\4&30D54F48&0&30F0
    Driver: n/a

    Name: Intel(R) X38/X48 Express Chipset PCI Express Root Port - 29E1
    Device ID: PCI\VEN_8086&DEV_29E1&SUBSYS_50001458&REV_01\3&13C0B0C5&0&08
    Driver: n/a

    Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_50061458&REV_02\3&13C0B0C5&0&EF
    Driver: n/a

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_2922&SUBSYS_B0051458&REV_02\3&13C0B0C5&0&FA
    Driver: n/a

    Name: Intel(R) X38/X48 Express Chipset Processor to I/O Controller - 29E0
    Device ID: PCI\VEN_8086&DEV_29E0&SUBSYS_50001458&REV_01\3&13C0B0C5&0&00
    Driver: n/a

    Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_50041458&REV_02\3&13C0B0C5&0&D2
    Driver: n/a

    Name: Intel(R) ICH9R LPC Interface Controller - 2916
    Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_50011458&REV_02\3&13C0B0C5&0&F8
    Driver: n/a

    Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
    Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_50011458&REV_02\3&13C0B0C5&0&E5
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters (Removed):


    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

    Audio Capture Sources:
    Realtek Digital Input (Realtek ,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16485
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

    WDM Streaming Capture Devices:
    Realtek HD Digital input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio CD input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Audio Renderers:
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7600.16490
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490
    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7600.16490

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
     
  2. wii-ste

    wii-ste TS Rookie Posts: 163

    Hi Matt,

    Does this happen with particular games or just any game (or 3D app)?

    When you say that the PC freezes, can you still see the image on the screen (ie, not a blue screen)?
    Does the sound stutter?
    How long have you tried leaving it to recover? Maybe the PC is doing something in the background?
     
  3. Bronco2010

    Bronco2010 TS Rookie Topic Starter

    G day Wii-ste, thanks for your response. It is pretty much games really mate, I don't really use many others. I have had 3 or 4 bsods in the last few months, unable to ascertain if they are related or not, but 99% of the time I can still see an image on the screen. I haven't noticed the sound stutter, I do have the sound down 1/2 the time though, from memory it just goes quiet. I have left the computer for up to 30 minutes, very very occasionally (maybe 0.5% of the time - less than the times it bsods I have recovered it after trying to access task manager).
     
  4. wii-ste

    wii-ste TS Rookie Posts: 163

    Hi Matt,

    Thanks for the update. Are you running the latest version of nVidia's driver? Would it be possible for you to post a mini-dump of one of the BSOD's - this may help?

    Thanks
     
  5. Bronco2010

    Bronco2010 TS Rookie Topic Starter

    No problems at all mate, will dump one next time it happens
     
Topic Status:
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