Inactive Internet and loading slow, slow slow slow.

[glhglh]

My wife's computer is very slow, and many internet sites (techspot included) won't load in graphics. We had a storm, the blew out our Comcast modem and got a new one, and a new router. connected by wire. still slow.

mbam:

Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 11/6/2014
Scan Time: 2:14:03 PM
Logfile:
Administrator: Yes
Version: 2.00.3.1025
Malware Database: v2014.11.06.09
Rootkit Database: v2014.11.01.02
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Bettyh
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 556576
Time Elapsed: 14 min, 19 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)

(end)

Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 4/29/2011 5:37:50 PM
System Uptime: 11/6/2014 2:00:34 PM (0 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 2900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 918 GiB total, 782.329 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
E: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
RP566: 11/5/2014 3:09:14 PM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
8x8 Virtual Office Outlook Plugin
941Express 2011
941Express 2012
941Express 2014
AccuWage 2013 Java
Adobe Acrobat XI Pro
Adobe AIR
Adobe Digital Editions 3.0
Adobe Flash Player 15 ActiveX
Adobe Flash Player 15 Plugin
Advanced System Optimizer
Amazon Kindle
AMD APP SDK Runtime
AMD Drag and Drop Transcoding
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Anti-Twin (Installation 12/22/2011)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ARO 2011
ATI AVIVO64 Codecs
ATI Catalyst Install Manager
ATI Problem Report Wizard
Audacity 1.2.6
Bing Rewards Client Installer
BondView
Bonjour
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Cisco WebEx Meetings
Citrix Online Launcher
Classic Shell
CyberLink DVD Suite Deluxe
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
EPSON Scan
FeedDemon
Fitbit Connect
FreeScreenSharing
GO-Global Client
GoToMeeting 6.4.5.1865
gPodder version 3.0.1
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP IDF Software
HP MediaSmart DVD
HP Odometer
HP Power Assistant
HP Setup
HP Setup Manager
HP Support Information
HP Update
HP Vision Hardware Diagnostics
HTC BMP USB Driver
HydraVision
iLinc 11 Client
InboxAce Firefox Toolbar
iTunes
Java 7 Update 60
Java Auto Updater
Junk Mail filter update
Kobo
LabelPrint
Laser App Enterprise
LogMeIn
Malwarebytes Anti-Malware version 2.0.3.1025
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Lync Web App Plug-in
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (English) 2010
Microsoft Office File Validation Add-In
Microsoft Office Home and Business 2010
Microsoft Office Live Meeting 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2007
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (English) 2010
Microsoft ReportViewer 2010 Redistributable
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Native Client
Microsoft Sync Framework 2.0 Core Components (x64) ENU
Microsoft Sync Framework 2.0 Provider Services (x64) ENU
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual J# 2.0 Redistributable Package
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft WSE 3.0 Runtime
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 33.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
Multitrack Stopwatch
NETGEAR Genie
Network Recording Player
novaPDF v7 (novaPDF 7.4 printer)
OverDrive Media Console
PhotoNow!
PictureMover
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
PortfolioCenter
PortfolioCenter Management Console
Power2Go
PowerDirector
Python 2.7 PyGTK 2.24.0
Python 2.7.2
QuickBooks
QuickBooks Pro 2012
Quicken 2010
Quicken 2012
QuickTime 7
Realtek High Definition Audio Driver
Recovery Manager
Rhapsody
RoboForm 7-9-9-1 (All Users)
RoxioNow Player
Savings Bond Wizard
Schwab Data Delivery
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Setup1
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
SIW version 2011.10.29
SSA Benefit Calculator
SyncToy 2.1 (x64)
TradeWarrior
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VirtualCloneDrive
Visual Studio 2005 Tools for Office Second Edition Runtime
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Word 2007 Content Control Toolkit
WOT for Internet Explorer
Xerox Support Centre
YNAB 4 version 4.1.140
.
==== Event Viewer Messages From Past Week ========
.
11/6/2014 2:03:32 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/6/2014 2:02:10 PM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
11/5/2014 9:46:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
11/5/2014 9:46:50 AM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
.
==== End Of File ===========================
DSS:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 4/29/2011 5:37:50 PM
System Uptime: 11/6/2014 2:00:34 PM (0 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 2900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 918 GiB total, 782.329 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
E: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
RP566: 11/5/2014 3:09:14 PM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
8x8 Virtual Office Outlook Plugin
941Express 2011
941Express 2012
941Express 2014
AccuWage 2013 Java
Adobe Acrobat XI Pro
Adobe AIR
Adobe Digital Editions 3.0
Adobe Flash Player 15 ActiveX
Adobe Flash Player 15 Plugin
Advanced System Optimizer
Amazon Kindle
AMD APP SDK Runtime
AMD Drag and Drop Transcoding
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Anti-Twin (Installation 12/22/2011)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ARO 2011
ATI AVIVO64 Codecs
ATI Catalyst Install Manager
ATI Problem Report Wizard
Audacity 1.2.6
Bing Rewards Client Installer
BondView
Bonjour
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Cisco WebEx Meetings
Citrix Online Launcher
Classic Shell
CyberLink DVD Suite Deluxe
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
EPSON Scan
FeedDemon
Fitbit Connect
FreeScreenSharing
GO-Global Client
GoToMeeting 6.4.5.1865
gPodder version 3.0.1
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP IDF Software
HP MediaSmart DVD
HP Odometer
HP Power Assistant
HP Setup
HP Setup Manager
HP Support Information
HP Update
HP Vision Hardware Diagnostics
HTC BMP USB Driver
HydraVision
iLinc 11 Client
InboxAce Firefox Toolbar
iTunes
Java 7 Update 60
Java Auto Updater
Junk Mail filter update
Kobo
LabelPrint
Laser App Enterprise
LogMeIn
Malwarebytes Anti-Malware version 2.0.3.1025
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Lync Web App Plug-in
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (English) 2010
Microsoft Office File Validation Add-In
Microsoft Office Home and Business 2010
Microsoft Office Live Meeting 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2007
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (English) 2010
Microsoft ReportViewer 2010 Redistributable
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Native Client
Microsoft Sync Framework 2.0 Core Components (x64) ENU
Microsoft Sync Framework 2.0 Provider Services (x64) ENU
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual J# 2.0 Redistributable Package
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft WSE 3.0 Runtime
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 33.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
Multitrack Stopwatch
NETGEAR Genie
Network Recording Player
novaPDF v7 (novaPDF 7.4 printer)
OverDrive Media Console
PhotoNow!
PictureMover
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
PortfolioCenter
PortfolioCenter Management Console
Power2Go
PowerDirector
Python 2.7 PyGTK 2.24.0
Python 2.7.2
QuickBooks
QuickBooks Pro 2012
Quicken 2010
Quicken 2012
QuickTime 7
Realtek High Definition Audio Driver
Recovery Manager
Rhapsody
RoboForm 7-9-9-1 (All Users)
RoxioNow Player
Savings Bond Wizard
Schwab Data Delivery
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Setup1
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
SIW version 2011.10.29
SSA Benefit Calculator
SyncToy 2.1 (x64)
TradeWarrior
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VirtualCloneDrive
Visual Studio 2005 Tools for Office Second Edition Runtime
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Word 2007 Content Control Toolkit
WOT for Internet Explorer
Xerox Support Centre
YNAB 4 version 4.1.140
.
==== Event Viewer Messages From Past Week ========
.
11/6/2014 2:03:32 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/6/2014 2:02:10 PM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
11/5/2014 9:46:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
11/5/2014 9:46:50 AM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
.
==== End Of File ===========================

 

[Broni]

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

==============================

I hope your computer didn't get damaged by that strom.

You posted Attach.txt log twice. I still need DDS.txt log.

 

[glhglh]

DSS:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
Run by Bettyh at 14:24:30 on 2014-11-06
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.12753 [GMT -8:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\SysWOW64\atashost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\IVUpdate\IVM.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\explorer.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearchAssistant = hxxp://www.google.com
BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: EnableSecureUIAPath = dword:1
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: Show RoboForm Toolbar - C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComShowToolbar.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {03A89EFD-E023-B200-A22D-45F77558EB4C} - hxxps://content10.ilinc.com/download/AXCltInst11.dll
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
TCP: NameServer = 192.168.1.5
TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.5
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
FF - prefs.js: network.proxy.type - 4
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\Bettyh\AppData\Local\Spoon\3.33.6.204\npMozillaSpoonPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
R2 Fitbit Connect;Fitbit Connect Service;C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [2014-5-19 1436192]
R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
.
=============== Created Last 30 ================
.
2014-11-05 23:09:58 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\mpengine.dll
2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-15 23:31:37 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-15 23:00:29 220784 ----a-w- C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll
2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
.
==================== Find3M ====================
.
2014-10-28 13:34:58 275080 ------w- C:\Windows\System32\MpSigStub.exe
2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
.
============= FINISH: 14:25:44.20 ===============

Thanks.

 

[Broni]

Uninstall:
ARO 2011
Advanced System Optimizer

Registry cleaners/optimizers are not recommended for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
  
  The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  
• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  
• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  
• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  
• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

• Ed Bott's Webog: Why I don't use registry cleaners
• Do I need a Registry Cleaner?

I don't see any AV program running.
Step 1 in our preliminaries calls for installing some AV program of you don't have any.
You're not a newbie so you should know better.
Please explain.

 

[glhglh]

The antivirus program that she purchased is Malwares. but she didn't have it set to start with windows, I noticed that when I ran the scan and fixed it.

 

[glhglh]

Here is a new dss scan showing it running:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
Run by Bettyh at 17:32:30 on 2014-11-06
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.12541 [GMT -8:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\SysWOW64\atashost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\IVUpdate\IVM.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\splwow64.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearchAssistant = hxxp://www.google.com
BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: EnableSecureUIAPath = dword:1
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
TCP: NameServer = 192.168.1.5
TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{722A1FBA-11AB-4FA6-99AC-E80DC59E6E2C} : DHCPNameServer = 192.168.1.5
TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.5
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
FF - prefs.js: network.proxy.type - 4
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
.
=============== Created Last 30 ================
.
2014-11-07 01:06:29 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\offreg.dll
2014-11-07 00:49:10 159200 ----atw- C:\Users\Bettyh\AppData\Roaming\CrashRpt1402.dll
2014-11-07 00:49:10 -------- d-----w- C:\Users\Bettyh\AppData\Local\CrashRpt
2014-11-06 22:59:38 -------- d-----w- C:\Program Files\CCleaner
2014-11-05 23:09:58 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\mpengine.dll
2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-15 23:31:37 92888 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-15 23:00:29 220784 ----a-w- C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll
2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
.
==================== Find3M ====================
.
2014-10-28 13:34:58 275080 ------w- C:\Windows\System32\MpSigStub.exe
2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
.
============= FINISH: 17:32:59.23 ===============

I also reversed the registry clean.

 

[Broni]

Malwarebytes is NOT an AV program.

Install one of AV programs mentioned in step 1 in our preliminaries, run full scan and report on any findings.

 

[glhglh]

She was using Avira, but when the license ran out, someone sold her Malwarebytes Premium. I didn't notice she didn't have AV.

I do my best not to come up to this office. I added Microsoft Security Essentials, we have Eset on our server now. Ran DSS again.

I will post the DSS and Attach to see if you can find anything. But when Comcast installed the new business modem, they found the cables around the hose were old, and had water damage (of course, this is the pacific northwest). they put new cables around the house, then just came this morning and replaced the brittle cable from the street to the house. speed not 87 up and 17 down. Internet no longer slow. I see no problems on the computer now, but here are the logs.

Microsoft Security Essentials: all ok
DSS:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
Run by Bettyh at 11:56:38 on 2014-11-08
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.11890 [GMT -8:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\SysWOW64\atashost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\IVUpdate\IVM.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\calc.exe
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Microsoft Security Client\msseces.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe
C:\Program Files (x86)\NETGEAR Genie\bin\InternetDaemon.exe
C:\Windows\system32\taskeng.exe
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearchAssistant = hxxp://www.google.com
BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: EnableSecureUIAPath = dword:1
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{722A1FBA-11AB-4FA6-99AC-E80DC59E6E2C} : DHCPNameServer = 192.168.1.5
TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
FF - prefs.js: network.proxy.type - 4
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2014-7-17 125584]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
.
=============== Created Last 30 ================
.
2014-11-08 18:43:07 75888 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{FEA70D85-B7E3-437C-B208-BACB19A2813C}\offreg.dll
2014-11-08 18:18:47 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{FEA70D85-B7E3-437C-B208-BACB19A2813C}\mpengine.dll
2014-11-08 18:18:39 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-11-08 18:17:50 1188440 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{AA28F081-8BAC-45D8-831E-B80D5DD6C972}\gapaengine.dll
2014-11-08 18:16:23 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2014-11-08 18:16:20 -------- d-----w- C:\Program Files\Microsoft Security Client
2014-11-08 02:06:17 29520 ----a-w- C:\Windows\System32\novamnk7.dll
2014-11-08 02:06:17 21840 ----a-w- C:\Windows\System32\novamik7.dll
2014-11-07 22:24:55 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{995F278A-72E0-4D1C-B9A8-AE43FCE1293D}\mpengine.dll
2014-11-07 00:49:10 159200 ----atw- C:\Users\Bettyh\AppData\Roaming\CrashRpt1402.dll
2014-11-07 00:49:10 -------- d-----w- C:\Users\Bettyh\AppData\Local\CrashRpt
2014-11-06 22:59:38 -------- d-----w- C:\Program Files\CCleaner
2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-15 23:31:37 92888 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
.
==================== Find3M ====================
.
2014-10-30 11:25:26 275080 ------w- C:\Windows\System32\MpSigStub.exe
2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
.
============= FINISH: 11:57:39.01 ===============

Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 4/29/2011 5:37:50 PM
System Uptime: 11/7/2014 7:03:35 AM (28 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 1479/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 918 GiB total, 782.598 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
E: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
RP566: 11/5/2014 3:09:14 PM - Windows Update
RP567: 11/6/2014 3:14:53 PM - Removed Fitbit Connect
RP568: 11/6/2014 3:18:30 PM - Removed HTC BMP USB Driver.
RP569: 11/6/2014 3:21:49 PM - Removed Microsoft Office 2007 Primary Interop Assemblies
RP570: 11/6/2014 3:22:29 PM - Removed Microsoft Office Live Meeting 2007
RP571: 11/6/2014 3:26:16 PM - Configured PhotoNow
RP572: 11/6/2014 3:30:23 PM - Removed Python 2.7 PyGTK 2.24.0
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
8x8 Virtual Office Outlook Plugin
941Express 2011
941Express 2012
941Express 2014
AccuWage 2013 Java
Adobe Acrobat XI Pro
Adobe AIR
Adobe Digital Editions 3.0
Adobe Flash Player 15 ActiveX
Adobe Flash Player 15 Plugin
Advanced System Optimizer
Amazon Kindle
AMD APP SDK Runtime
AMD Drag and Drop Transcoding
AMD Fuel
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Anti-Twin (Installation 12/22/2011)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ARO 2011
ATI AVIVO64 Codecs
ATI Catalyst Install Manager
ATI Problem Report Wizard
Audacity 1.2.6
Bing Rewards Client Installer
BondView
Bonjour
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Cisco WebEx Meetings
Citrix Online Launcher
Classic Shell
CyberLink DVD Suite Deluxe
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
EPSON Scan
FeedDemon
GO-Global Client
GoToMeeting 6.4.5.1865
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP IDF Software
HP MediaSmart DVD
HP Odometer
HP Power Assistant
HP Setup
HP Setup Manager
HP Support Information
HP Update
HP Vision Hardware Diagnostics
HydraVision
InboxAce Firefox Toolbar
iTunes
Java 7 Update 60
Java Auto Updater
Junk Mail filter update
LabelPrint
Laser App Enterprise
LogMeIn
Malwarebytes Anti-Malware version 2.0.3.1025
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Lync Web App Plug-in
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (English) 2010
Microsoft Office File Validation Add-In
Microsoft Office Home and Business 2010
Microsoft Office Office 64-bit Components 2007
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2007
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (English) 2010
Microsoft ReportViewer 2010 Redistributable
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Native Client
Microsoft Sync Framework 2.0 Core Components (x64) ENU
Microsoft Sync Framework 2.0 Provider Services (x64) ENU
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual J# 2.0 Redistributable Package
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft WSE 3.0 Runtime
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 33.0.3 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
Multitrack Stopwatch
NETGEAR Genie
Network Recording Player
novaPDF v7 (novaPDF 7.4 printer)
OverDrive Media Console
PictureMover
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
PortfolioCenter
PortfolioCenter Management Console
Power2Go
PowerDirector
Python 2.7.2
QuickBooks
QuickBooks Pro 2012
Quicken 2010
Quicken 2012
QuickTime 7
Realtek High Definition Audio Driver
Recovery Manager
Rhapsody
RoboForm 7-9-9-1 (All Users)
RoxioNow Player
Savings Bond Wizard
Schwab Data Delivery
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Setup1
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
SIW version 2011.10.29
SSA Benefit Calculator
SyncToy 2.1 (x64)
TradeWarrior
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VirtualCloneDrive
Visual Studio 2005 Tools for Office Second Edition Runtime
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Word 2007 Content Control Toolkit
WOT for Internet Explorer
Xerox Support Centre
.
==== Event Viewer Messages From Past Week ========
.
11/8/2014 10:18:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.187.1650.0).
11/8/2014 10:17:55 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80070643 Error description: Fatal error during installation.
11/8/2014 10:17:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: AntiVirus Update Type: Delta User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x80070002 Error description: The system cannot find the file specified.
11/8/2014 10:17:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: AntiSpyware Update Type: Delta User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x80070002 Error description: The system cannot find the file specified.
11/7/2014 7:05:24 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/7/2014 7:04:29 AM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
11/7/2014 12:54:27 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D3DCB472-7261-43CE-924B-0704BD730D5F} and APPID {D3DCB472-7261-43CE-924B-0704BD730D5F} to the user BJH-HP-Desktop\Bettyh SID (S-1-5-21-488789756-1709328057-1355559113-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/7/2014 12:54:27 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {145B4335-FE2A-4927-A040-7C35AD3180EF} and APPID {145B4335-FE2A-4927-A040-7C35AD3180EF} to the user BJH-HP-Desktop\Bettyh SID (S-1-5-21-488789756-1709328057-1355559113-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/6/2014 4:46:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
11/6/2014 4:46:17 PM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
.
==== End Of File ===========================

Do you see anything?

 

[Broni]

If there are no other issues you should be good to go