TechSpot

Internet and loading slow, slow slow slow.

By glhglh
Nov 6, 2014
  1. My wife's computer is very slow, and many internet sites (techspot included) won't load in graphics. We had a storm, the blew out our Comcast modem and got a new one, and a new router. connected by wire. still slow.

    mbam:

    Malwarebytes Anti-Malware
    www.malwarebytes.org
    Scan Date: 11/6/2014
    Scan Time: 2:14:03 PM
    Logfile:
    Administrator: Yes
    Version: 2.00.3.1025
    Malware Database: v2014.11.06.09
    Rootkit Database: v2014.11.01.02
    License: Premium
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Self-protection: Disabled
    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Bettyh
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 556576
    Time Elapsed: 14 min, 19 sec
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled
    Processes: 0
    (No malicious items detected)
    Modules: 0
    (No malicious items detected)
    Registry Keys: 0
    (No malicious items detected)
    Registry Values: 0
    (No malicious items detected)
    Registry Data: 0
    (No malicious items detected)
    Folders: 0
    (No malicious items detected)
    Files: 0
    (No malicious items detected)
    Physical Sectors: 0
    (No malicious items detected)

    (end)

    Attach:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Professional
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/29/2011 5:37:50 PM
    System Uptime: 11/6/2014 2:00:34 PM (0 hours ago)
    .
    Motherboard: FOXCONN | | 2AB1
    Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 2900/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 918 GiB total, 782.329 GiB free.
    D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
    E: is CDROM (CDFS)
    F: is Removable
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable
    K: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
    RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
    RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
    RP566: 11/5/2014 3:09:14 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    8x8 Virtual Office Outlook Plugin
    941Express 2011
    941Express 2012
    941Express 2014
    AccuWage 2013 Java
    Adobe Acrobat XI Pro
    Adobe AIR
    Adobe Digital Editions 3.0
    Adobe Flash Player 15 ActiveX
    Adobe Flash Player 15 Plugin
    Advanced System Optimizer
    Amazon Kindle
    AMD APP SDK Runtime
    AMD Drag and Drop Transcoding
    AMD Fuel
    AMD Media Foundation Decoders
    AMD VISION Engine Control Center
    Anti-Twin (Installation 12/22/2011)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ARO 2011
    ATI AVIVO64 Codecs
    ATI Catalyst Install Manager
    ATI Problem Report Wizard
    Audacity 1.2.6
    Bing Rewards Client Installer
    BondView
    Bonjour
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Cisco WebEx Meetings
    Citrix Online Launcher
    Classic Shell
    CyberLink DVD Suite Deluxe
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox
    EPSON Scan
    FeedDemon
    Fitbit Connect
    FreeScreenSharing
    GO-Global Client
    GoToMeeting 6.4.5.1865
    gPodder version 3.0.1
    HP Auto
    HP Client Services
    HP Customer Experience Enhancements
    HP IDF Software
    HP MediaSmart DVD
    HP Odometer
    HP Power Assistant
    HP Setup
    HP Setup Manager
    HP Support Information
    HP Update
    HP Vision Hardware Diagnostics
    HTC BMP USB Driver
    HydraVision
    iLinc 11 Client
    InboxAce Firefox Toolbar
    iTunes
    Java 7 Update 60
    Java Auto Updater
    Junk Mail filter update
    Kobo
    LabelPrint
    Laser App Enterprise
    LogMeIn
    Malwarebytes Anti-Malware version 2.0.3.1025
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Lync Web App Plug-in
    Microsoft Mouse and Keyboard Center
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2010
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Business 2010
    Microsoft Office Live Meeting 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (English) 2010
    Microsoft ReportViewer 2010 Redistributable
    Microsoft Silverlight
    Microsoft SkyDrive
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft SQL Server Native Client
    Microsoft Sync Framework 2.0 Core Components (x64) ENU
    Microsoft Sync Framework 2.0 Provider Services (x64) ENU
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Visual Studio 2005 Tools for Office Runtime
    Microsoft WSE 3.0 Runtime
    Movie Theme Pack for HP MediaSmart Video
    Mozilla Firefox 33.0 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    MSXML 4.0 SP3 Parser (KB973685)
    Multitrack Stopwatch
    NETGEAR Genie
    Network Recording Player
    novaPDF v7 (novaPDF 7.4 printer)
    OverDrive Media Console
    PhotoNow!
    PictureMover
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    PortfolioCenter
    PortfolioCenter Management Console
    Power2Go
    PowerDirector
    Python 2.7 PyGTK 2.24.0
    Python 2.7.2
    QuickBooks
    QuickBooks Pro 2012
    Quicken 2010
    Quicken 2012
    QuickTime 7
    Realtek High Definition Audio Driver
    Recovery Manager
    Rhapsody
    RoboForm 7-9-9-1 (All Users)
    RoxioNow Player
    Savings Bond Wizard
    Schwab Data Delivery
    Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Setup1
    Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
    Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
    SIW version 2011.10.29
    SSA Benefit Calculator
    SyncToy 2.1 (x64)
    TradeWarrior
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
    VirtualCloneDrive
    Visual Studio 2005 Tools for Office Second Edition Runtime
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Media Player Firefox Plugin
    Word 2007 Content Control Toolkit
    WOT for Internet Explorer
    Xerox Support Centre
    YNAB 4 version 4.1.140
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/6/2014 2:03:32 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    11/6/2014 2:02:10 PM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
    11/5/2014 9:46:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
    11/5/2014 9:46:50 AM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    .
    ==== End Of File ===========================
    DSS:

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Professional
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/29/2011 5:37:50 PM
    System Uptime: 11/6/2014 2:00:34 PM (0 hours ago)
    .
    Motherboard: FOXCONN | | 2AB1
    Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 2900/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 918 GiB total, 782.329 GiB free.
    D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
    E: is CDROM (CDFS)
    F: is Removable
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable
    K: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
    RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
    RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
    RP566: 11/5/2014 3:09:14 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    8x8 Virtual Office Outlook Plugin
    941Express 2011
    941Express 2012
    941Express 2014
    AccuWage 2013 Java
    Adobe Acrobat XI Pro
    Adobe AIR
    Adobe Digital Editions 3.0
    Adobe Flash Player 15 ActiveX
    Adobe Flash Player 15 Plugin
    Advanced System Optimizer
    Amazon Kindle
    AMD APP SDK Runtime
    AMD Drag and Drop Transcoding
    AMD Fuel
    AMD Media Foundation Decoders
    AMD VISION Engine Control Center
    Anti-Twin (Installation 12/22/2011)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ARO 2011
    ATI AVIVO64 Codecs
    ATI Catalyst Install Manager
    ATI Problem Report Wizard
    Audacity 1.2.6
    Bing Rewards Client Installer
    BondView
    Bonjour
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Cisco WebEx Meetings
    Citrix Online Launcher
    Classic Shell
    CyberLink DVD Suite Deluxe
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox
    EPSON Scan
    FeedDemon
    Fitbit Connect
    FreeScreenSharing
    GO-Global Client
    GoToMeeting 6.4.5.1865
    gPodder version 3.0.1
    HP Auto
    HP Client Services
    HP Customer Experience Enhancements
    HP IDF Software
    HP MediaSmart DVD
    HP Odometer
    HP Power Assistant
    HP Setup
    HP Setup Manager
    HP Support Information
    HP Update
    HP Vision Hardware Diagnostics
    HTC BMP USB Driver
    HydraVision
    iLinc 11 Client
    InboxAce Firefox Toolbar
    iTunes
    Java 7 Update 60
    Java Auto Updater
    Junk Mail filter update
    Kobo
    LabelPrint
    Laser App Enterprise
    LogMeIn
    Malwarebytes Anti-Malware version 2.0.3.1025
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Lync Web App Plug-in
    Microsoft Mouse and Keyboard Center
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2010
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Business 2010
    Microsoft Office Live Meeting 2007
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (English) 2010
    Microsoft ReportViewer 2010 Redistributable
    Microsoft Silverlight
    Microsoft SkyDrive
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft SQL Server Native Client
    Microsoft Sync Framework 2.0 Core Components (x64) ENU
    Microsoft Sync Framework 2.0 Provider Services (x64) ENU
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Visual Studio 2005 Tools for Office Runtime
    Microsoft WSE 3.0 Runtime
    Movie Theme Pack for HP MediaSmart Video
    Mozilla Firefox 33.0 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    MSXML 4.0 SP3 Parser (KB973685)
    Multitrack Stopwatch
    NETGEAR Genie
    Network Recording Player
    novaPDF v7 (novaPDF 7.4 printer)
    OverDrive Media Console
    PhotoNow!
    PictureMover
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    PortfolioCenter
    PortfolioCenter Management Console
    Power2Go
    PowerDirector
    Python 2.7 PyGTK 2.24.0
    Python 2.7.2
    QuickBooks
    QuickBooks Pro 2012
    Quicken 2010
    Quicken 2012
    QuickTime 7
    Realtek High Definition Audio Driver
    Recovery Manager
    Rhapsody
    RoboForm 7-9-9-1 (All Users)
    RoxioNow Player
    Savings Bond Wizard
    Schwab Data Delivery
    Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Setup1
    Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
    Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
    SIW version 2011.10.29
    SSA Benefit Calculator
    SyncToy 2.1 (x64)
    TradeWarrior
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
    VirtualCloneDrive
    Visual Studio 2005 Tools for Office Second Edition Runtime
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Media Player Firefox Plugin
    Word 2007 Content Control Toolkit
    WOT for Internet Explorer
    Xerox Support Centre
    YNAB 4 version 4.1.140
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/6/2014 2:03:32 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    11/6/2014 2:02:10 PM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
    11/5/2014 9:46:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
    11/5/2014 9:46:50 AM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    .
    ==== End Of File ===========================
     
  2. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ==============================

    I hope your computer didn't get damaged by that strom.

    You posted Attach.txt log twice. I still need DDS.txt log.
     
  3. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    DSS:

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
    Run by Bettyh at 14:24:30 on 2014-11-06
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.12753 [GMT -8:00]
    .
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\SysWOW64\atashost.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
    C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
    C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\System32\WUDFHost.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
    C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
    C:\IVUpdate\IVM.exe
    C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Windows\explorer.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uSearchAssistant = hxxp://www.google.com
    BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
    uRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
    uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
    uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
    uPolicies-Explorer: NoDrives = dword:0
    mPolicies-Explorer: NoDrives = dword:0
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    mPolicies-System: EnableSecureUIAPath = dword:1
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: Show RoboForm Toolbar - C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComShowToolbar.html
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
    DPF: {03A89EFD-E023-B200-A22D-45F77558EB4C} - hxxps://content10.ilinc.com/download/AXCltInst11.dll
    DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
    DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
    TCP: NameServer = 192.168.1.5
    TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.5
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
    Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
    x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
    x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
    x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
    x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
    x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
    x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
    FF - prefs.js: browser.search.selectedEngine - Bing
    FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
    FF - prefs.js: network.proxy.type - 4
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
    FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
    FF - plugin: C:\Users\Bettyh\AppData\Local\Spoon\3.33.6.204\npMozillaSpoonPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
    R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
    R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
    R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
    R2 Fitbit Connect;Fitbit Connect Service;C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [2014-5-19 1436192]
    R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
    R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
    R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
    R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
    R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
    R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
    R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
    R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
    R2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
    R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
    R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
    R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
    R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
    R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
    S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
    S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
    S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
    S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
    S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
    S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
    .
    =============== Created Last 30 ================
    .
    2014-11-05 23:09:58 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\mpengine.dll
    2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
    2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
    2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
    2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
    2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
    2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
    2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
    2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
    2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
    2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
    2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
    2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
    2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
    2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
    2014-10-15 23:31:37 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
    2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
    2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
    2014-10-15 23:00:29 220784 ----a-w- C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll
    2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
    .
    ==================== Find3M ====================
    .
    2014-10-28 13:34:58 275080 ------w- C:\Windows\System32\MpSigStub.exe
    2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
    2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
    2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
    2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
    2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
    2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
    2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
    2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
    2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
    2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
    2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
    2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
    2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
    2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
    2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
    2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
    2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
    2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
    2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
    2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
    2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
    2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
    2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
    2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
    2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
    2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
    2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
    2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
    2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
    2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
    2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
    2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
    2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
    .
    ============= FINISH: 14:25:44.20 ===============

    Thanks.
     
  4. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    [​IMG] Uninstall:
    ARO 2011
    Advanced System Optimizer


    Registry cleaners/optimizers are not recommended for several reasons:

    • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

      The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
    • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
    • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
    • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
    • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
    Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


    [​IMG] I don't see any AV program running.
    Step 1 in our preliminaries calls for installing some AV program of you don't have any.
    You're not a newbie so you should know better.
    Please explain.
     
  5. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    The antivirus program that she purchased is Malwares. but she didn't have it set to start with windows, I noticed that when I ran the scan and fixed it.
     
  6. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    Here is a new dss scan showing it running:

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
    Run by Bettyh at 17:32:30 on 2014-11-06
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.12541 [GMT -8:00]
    .
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\SysWOW64\atashost.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
    C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
    C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
    C:\IVUpdate\IVM.exe
    C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\System32\WUDFHost.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
    C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
    C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\System32\MsSpellCheckingFacility.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Windows\splwow64.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uSearchAssistant = hxxp://www.google.com
    BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
    uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
    uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
    uPolicies-Explorer: NoDrives = dword:0
    mPolicies-Explorer: NoDrives = dword:0
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    mPolicies-System: EnableSecureUIAPath = dword:1
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
    DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
    DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
    TCP: NameServer = 192.168.1.5
    TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{722A1FBA-11AB-4FA6-99AC-E80DC59E6E2C} : DHCPNameServer = 192.168.1.5
    TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.5
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
    Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
    x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
    x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
    x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
    x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
    x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
    x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
    FF - prefs.js: browser.search.selectedEngine - Bing
    FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
    FF - prefs.js: network.proxy.type - 4
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
    FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
    R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
    R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
    R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
    R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
    R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
    R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
    R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
    R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
    R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
    R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
    R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
    R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
    R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
    R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
    R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
    R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
    S2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
    S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
    S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
    S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
    S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
    S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
    S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
    .
    =============== Created Last 30 ================
    .
    2014-11-07 01:06:29 75888 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\offreg.dll
    2014-11-07 00:49:10 159200 ----atw- C:\Users\Bettyh\AppData\Roaming\CrashRpt1402.dll
    2014-11-07 00:49:10 -------- d-----w- C:\Users\Bettyh\AppData\Local\CrashRpt
    2014-11-06 22:59:38 -------- d-----w- C:\Program Files\CCleaner
    2014-11-05 23:09:58 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA74264F-B804-4FA4-B1C8-CBC6A4FB10C5}\mpengine.dll
    2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
    2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
    2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
    2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
    2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
    2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
    2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
    2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
    2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
    2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
    2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
    2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
    2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
    2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
    2014-10-15 23:31:37 92888 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
    2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
    2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
    2014-10-15 23:00:29 220784 ----a-w- C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll
    2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
    .
    ==================== Find3M ====================
    .
    2014-10-28 13:34:58 275080 ------w- C:\Windows\System32\MpSigStub.exe
    2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
    2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
    2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
    2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
    2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
    2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
    2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
    2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
    2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
    2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
    2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
    2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
    2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
    2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
    2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
    2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
    2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
    2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
    2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
    2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
    2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
    2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
    2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
    2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
    2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
    2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
    2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
    2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
    2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
    2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
    2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
    2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
    2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
    .
    ============= FINISH: 17:32:59.23 ===============

    I also reversed the registry clean.
     
  7. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Malwarebytes is NOT an AV program.

    Install one of AV programs mentioned in step 1 in our preliminaries, run full scan and report on any findings.
     
  8. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    She was using Avira, but when the license ran out, someone sold her Malwarebytes Premium. I didn't notice she didn't have AV.

    I do my best not to come up to this office. I added Microsoft Security Essentials, we have Eset on our server now. Ran DSS again.

    I will post the DSS and Attach to see if you can find anything. But when Comcast installed the new business modem, they found the cables around the hose were old, and had water damage (of course, this is the pacific northwest). they put new cables around the house, then just came this morning and replaced the brittle cable from the street to the house. speed not 87 up and 17 down. Internet no longer slow. I see no problems on the computer now, but here are the logs.

    Microsoft Security Essentials: all ok
    DSS:
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 11.0.9600.17344 BrowserJavaVersion: 10.60.2
    Run by Bettyh at 11:56:38 on 2014-11-08
    Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.16125.11890 [GMT -8:00]
    .
    AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
    SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\SysWOW64\atashost.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe
    C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
    C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
    C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\IVUpdate\IVM.exe
    C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrv.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
    C:\Windows\System32\WUDFHost.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Windows\system32\calc.exe
    C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
    C:\Windows\splwow64.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    c:\Program Files\Microsoft Security Client\NisSrv.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe
    C:\Program Files (x86)\NETGEAR Genie\bin\InternetDaemon.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\sysWow64\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uSearchAssistant = hxxp://www.google.com
    BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
    TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
    uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    uRun: [LaserAppUpdate] "C:\Program Files (x86)\Laser App Enterprise\uformagent.exe"
    uRun: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~1.LNK - C:\Program Files (x86)\8x8 - Virtual Office Desktop\8x8 - Virtual Office Desktop.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\8X8-VI~2.LNK - C:\Program Files (x86)\8x8 - Virtual Office\8x8 - Virtual Office.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IVM.lnk - C:\IVUpdate\IVM.exe
    StartupFolder: C:\Users\Bettyh\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
    uPolicies-Explorer: NoDrives = dword:0
    mPolicies-Explorer: NoDrives = dword:0
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    mPolicies-System: EnableSecureUIAPath = dword:1
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001060-0002-0060-ABCDEFFEDCBC} - <orphaned>
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
    DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T28L10NSP6EP1-15324/event/ieatgpc1.cab
    DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
    TCP: NameServer = 192.168.1.1
    TCP: Interfaces\{7158E672-700F-48CC-874A-BAEB6CE5F67A}\84544434F4E45445 : DHCPNameServer = 192.168.1.1
    TCP: Interfaces\{722A1FBA-11AB-4FA6-99AC-E80DC59E6E2C} : DHCPNameServer = 192.168.1.5
    TCP: Interfaces\{D6E0349F-A58D-42DA-8B56-AEC8A39DF0ED} : DHCPNameServer = 192.168.1.1
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
    Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
    x64-BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-BHO: Adobe Acrobat Create PDF Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
    x64-BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer64.dll
    x64-TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
    x64-TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll
    x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
    x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
    x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
    x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe
    x64-IE: {64964764-1101-4bbd-8891-B56B1A53B9B3} - {553891B7-A0D5-4526-BE18-D3CE461D6310}
    x64-IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboForm-x64.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
    x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\
    FF - prefs.js: browser.startup.homepage - hxxp://my.msn.com/
    FF - prefs.js: network.proxy.type - 4
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll
    FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll
    FF - plugin: C:\Program Files (x86)\GraphOn\GO-Global\Plugin\gg-nsplugin_ff3.windows\plugins\npg4.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\Bettyh\AppData\Local\Citrix\Plugins\104\npappdetector.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npAclmPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npIdfPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npPitPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Firefox\Profiles\50btk1p2.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}\plugins\npProductDetectPlugin.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npatgpc.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Users\Bettyh\AppData\Roaming\Mozilla\Plugins\npLWAPlugin15.8.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
    R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
    R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-27 204288]
    R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-6-27 365568]
    R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2014-5-16 120848]
    R2 GGUpdateClient;GO-Global Update Client;C:\Program Files (x86)\GraphOn\GO-Global\Client\UpdateService.exe [2013-9-25 246808]
    R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2010-9-28 107576]
    R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
    R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-1-31 376144]
    R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2011-9-16 16056]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-2-6 72216]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-10-15 1871160]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-10-15 968504]
    R2 NETGEARGenieDaemon;NETGEARGenieDaemon;C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [2014-3-23 225792]
    R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2014-7-17 125584]
    R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2012-6-5 1248256]
    R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
    R2 SPTServer;SPT PortfolioCenter Server;C:\Program Files (x86)\Schwab Performance Technologies\PortfolioCenter\SPTServer.exe [2011-12-11 9430200]
    R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-5-1 46136]
    R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-3-30 114704]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-10-15 25816]
    R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-10-15 129752]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-10-15 63704]
    R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
    R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
    R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
    S3 c2wts;Claims to Windows Token Service;C:\Program Files\Windows Identity Foundation\v3.5\c2wtshost.exe [2011-5-10 15768]
    S3 EvoMouseDriverFilterHidUsb;Evoluent Mouse Driver Filter;C:\Windows\System32\drivers\EvoMouseDriverFilterHidUsb.sys [2010-6-23 25656]
    S3 EvoMouseDriverMini;EvoMouseDriverMini;C:\Windows\System32\drivers\EvoMouseDriverMini.sys [2010-6-23 22584]
    S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-1 33736]
    S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-15 111616]
    S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-19 19456]
    S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-12 56832]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-19 30208]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-4-29 1255736]
    .
    =============== Created Last 30 ================
    .
    2014-11-08 18:43:07 75888 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{FEA70D85-B7E3-437C-B208-BACB19A2813C}\offreg.dll
    2014-11-08 18:18:47 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{FEA70D85-B7E3-437C-B208-BACB19A2813C}\mpengine.dll
    2014-11-08 18:18:39 11627712 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
    2014-11-08 18:17:50 1188440 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{AA28F081-8BAC-45D8-831E-B80D5DD6C972}\gapaengine.dll
    2014-11-08 18:16:23 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
    2014-11-08 18:16:20 -------- d-----w- C:\Program Files\Microsoft Security Client
    2014-11-08 02:06:17 29520 ----a-w- C:\Windows\System32\novamnk7.dll
    2014-11-08 02:06:17 21840 ----a-w- C:\Windows\System32\novamik7.dll
    2014-11-07 22:24:55 11627712 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{995F278A-72E0-4D1C-B9A8-AE43FCE1293D}\mpengine.dll
    2014-11-07 00:49:10 159200 ----atw- C:\Users\Bettyh\AppData\Roaming\CrashRpt1402.dll
    2014-11-07 00:49:10 -------- d-----w- C:\Users\Bettyh\AppData\Local\CrashRpt
    2014-11-06 22:59:38 -------- d-----w- C:\Program Files\CCleaner
    2014-11-05 22:36:27 -------- d-----w- C:\Users\Bettyh\AppData\Local\NETGEARGenie
    2014-11-05 22:36:19 96784 ----a-w- C:\Windows\SysWow64\packet.dll
    2014-11-05 22:36:19 369168 ----a-w- C:\Windows\System32\wpcap.dll
    2014-11-05 22:36:19 35344 ----a-w- C:\Windows\System32\drivers\npf.sys
    2014-11-05 22:36:19 281104 ----a-w- C:\Windows\SysWow64\wpcap.dll
    2014-11-05 22:36:19 106000 ----a-w- C:\Windows\System32\packet.dll
    2014-11-05 22:36:14 -------- d-----w- C:\Program Files (x86)\NETGEAR Genie
    2014-10-16 16:52:12 -------- d-----w- C:\Users\Bettyh\AppData\Local\Adobe_Systems_Incorporate
    2014-10-16 03:58:40 3241472 ----a-w- C:\Windows\System32\msi.dll
    2014-10-16 03:58:40 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
    2014-10-16 03:58:25 3179520 ----a-w- C:\Windows\System32\rdpcorets.dll
    2014-10-16 03:58:19 424448 ----a-w- C:\Windows\System32\rastls.dll
    2014-10-16 03:58:19 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
    2014-10-15 23:31:49 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
    2014-10-15 23:31:37 92888 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
    2014-10-15 23:31:37 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
    2014-10-15 23:31:37 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2014-10-15 23:31:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
    2014-10-14 13:49:04 -------- d-----w- C:\Users\Bettyh\AppData\Local\Schwab Performance Technologies
    .
    ==================== Find3M ====================
    .
    2014-10-30 11:25:26 275080 ------w- C:\Windows\System32\MpSigStub.exe
    2014-10-27 13:49:51 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2014-10-27 13:49:51 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
    2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
    2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
    2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
    2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
    2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
    2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
    2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
    2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
    2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
    2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
    2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
    2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
    2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
    2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
    2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
    2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
    2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
    2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
    2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
    2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
    2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
    2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
    2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
    2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
    2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
    2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
    2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
    2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
    2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
    2014-09-05 02:11:09 6584320 ----a-w- C:\Windows\System32\mstscax.dll
    2014-09-05 01:52:41 5703168 ----a-w- C:\Windows\SysWow64\mstscax.dll
    2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
    2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
    .
    ============= FINISH: 11:57:39.01 ===============

    Attach:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Professional
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/29/2011 5:37:50 PM
    System Uptime: 11/7/2014 7:03:35 AM (28 hours ago)
    .
    Motherboard: FOXCONN | | 2AB1
    Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 1479/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 918 GiB total, 782.598 GiB free.
    D: is FIXED (NTFS) - 13 GiB total, 1.325 GiB free.
    E: is CDROM (CDFS)
    F: is Removable
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable
    K: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP563: 10/25/2014 12:07:21 PM - Scheduled Checkpoint
    RP564: 10/30/2014 7:16:08 AM - Removed Jacquie Lawson Quick Send Widget
    RP565: 10/30/2014 7:17:17 AM - Removed LightScribe System Software.
    RP566: 11/5/2014 3:09:14 PM - Windows Update
    RP567: 11/6/2014 3:14:53 PM - Removed Fitbit Connect
    RP568: 11/6/2014 3:18:30 PM - Removed HTC BMP USB Driver.
    RP569: 11/6/2014 3:21:49 PM - Removed Microsoft Office 2007 Primary Interop Assemblies
    RP570: 11/6/2014 3:22:29 PM - Removed Microsoft Office Live Meeting 2007
    RP571: 11/6/2014 3:26:16 PM - Configured PhotoNow
    RP572: 11/6/2014 3:30:23 PM - Removed Python 2.7 PyGTK 2.24.0
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    8x8 Virtual Office Outlook Plugin
    941Express 2011
    941Express 2012
    941Express 2014
    AccuWage 2013 Java
    Adobe Acrobat XI Pro
    Adobe AIR
    Adobe Digital Editions 3.0
    Adobe Flash Player 15 ActiveX
    Adobe Flash Player 15 Plugin
    Advanced System Optimizer
    Amazon Kindle
    AMD APP SDK Runtime
    AMD Drag and Drop Transcoding
    AMD Fuel
    AMD Media Foundation Decoders
    AMD VISION Engine Control Center
    Anti-Twin (Installation 12/22/2011)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ARO 2011
    ATI AVIVO64 Codecs
    ATI Catalyst Install Manager
    ATI Problem Report Wizard
    Audacity 1.2.6
    Bing Rewards Client Installer
    BondView
    Bonjour
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    CCleaner
    Cisco WebEx Meetings
    Citrix Online Launcher
    Classic Shell
    CyberLink DVD Suite Deluxe
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox
    EPSON Scan
    FeedDemon
    GO-Global Client
    GoToMeeting 6.4.5.1865
    HP Auto
    HP Client Services
    HP Customer Experience Enhancements
    HP IDF Software
    HP MediaSmart DVD
    HP Odometer
    HP Power Assistant
    HP Setup
    HP Setup Manager
    HP Support Information
    HP Update
    HP Vision Hardware Diagnostics
    HydraVision
    InboxAce Firefox Toolbar
    iTunes
    Java 7 Update 60
    Java Auto Updater
    Junk Mail filter update
    LabelPrint
    Laser App Enterprise
    LogMeIn
    Malwarebytes Anti-Malware version 2.0.3.1025
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Lync Web App Plug-in
    Microsoft Mouse and Keyboard Center
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office 2010
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Business 2010
    Microsoft Office Office 64-bit Components 2007
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2007
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2007
    Microsoft Office Word MUI (English) 2010
    Microsoft ReportViewer 2010 Redistributable
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft SkyDrive
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Microsoft SQL Server Native Client
    Microsoft Sync Framework 2.0 Core Components (x64) ENU
    Microsoft Sync Framework 2.0 Provider Services (x64) ENU
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Visual Studio 2005 Tools for Office Runtime
    Microsoft WSE 3.0 Runtime
    Movie Theme Pack for HP MediaSmart Video
    Mozilla Firefox 33.0.3 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    MSXML 4.0 SP3 Parser (KB973685)
    Multitrack Stopwatch
    NETGEAR Genie
    Network Recording Player
    novaPDF v7 (novaPDF 7.4 printer)
    OverDrive Media Console
    PictureMover
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    PortfolioCenter
    PortfolioCenter Management Console
    Power2Go
    PowerDirector
    Python 2.7.2
    QuickBooks
    QuickBooks Pro 2012
    Quicken 2010
    Quicken 2012
    QuickTime 7
    Realtek High Definition Audio Driver
    Recovery Manager
    Rhapsody
    RoboForm 7-9-9-1 (All Users)
    RoxioNow Player
    Savings Bond Wizard
    Schwab Data Delivery
    Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2883031) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2883032) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Setup1
    Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002)
    Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)
    SIW version 2011.10.29
    SSA Benefit Calculator
    SyncToy 2.1 (x64)
    TradeWarrior
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899475) 32-Bit Edition
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
    VirtualCloneDrive
    Visual Studio 2005 Tools for Office Second Edition Runtime
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Media Player Firefox Plugin
    Word 2007 Content Control Toolkit
    WOT for Internet Explorer
    Xerox Support Centre
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/8/2014 10:18:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.187.1650.0).
    11/8/2014 10:17:55 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80070643 Error description: Fatal error during installation.
    11/8/2014 10:17:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: AntiVirus Update Type: Delta User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x80070002 Error description: The system cannot find the file specified.
    11/8/2014 10:17:50 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: AntiSpyware Update Type: Delta User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: Error code: 0x80070002 Error description: The system cannot find the file specified.
    11/7/2014 7:05:24 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    11/7/2014 7:04:29 AM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
    11/7/2014 12:54:27 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D3DCB472-7261-43CE-924B-0704BD730D5F} and APPID {D3DCB472-7261-43CE-924B-0704BD730D5F} to the user BJH-HP-Desktop\Bettyh SID (S-1-5-21-488789756-1709328057-1355559113-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    11/7/2014 12:54:27 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {145B4335-FE2A-4927-A040-7C35AD3180EF} and APPID {145B4335-FE2A-4927-A040-7C35AD3180EF} to the user BJH-HP-Desktop\Bettyh SID (S-1-5-21-488789756-1709328057-1355559113-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    11/6/2014 4:46:17 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SPT PortfolioCenter Server service to connect.
    11/6/2014 4:46:17 PM, Error: Service Control Manager [7000] - The SPT PortfolioCenter Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    11/3/2014 10:11:59 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
    .
    ==== End Of File ===========================

    Do you see anything?
     
  9. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    If there are no other issues you should be good to go :)
     

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