Internet connected but webpages stop displaying after a few minutes, logs posted

By theearthchild
Jul 25, 2009
Topic Status:
Not open for further replies.
  1. followed the steps to the best of my ability
    logs posted
    this problem has gone beyond my computer knowledge
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    One of your logs is showing that you have AVAST antivirus, but also Symantec programs still installed... Delete all Symantec programs, clean your system and reboot. See if the webpage problem disappears. That Superantispyware scan took a long time
  3. theearthchild

    theearthchild Newcomer, in training Topic Starter

    well see ive relentlessly tried to get rid of this symantec stuff. any tips on getting rid of it. the norton remover never worked for me, and getting rid of it using add/remove programs doesnt work either.

    thanks for your hasteful reply by the way
  4. theearthchild

    theearthchild Newcomer, in training Topic Starter

    might i also add that after completing the steps and cleaning the most of my computer with that, now every time i start my computer there is an installer that keeps trying to install something called Symantec AntiVirus.msi, and it fails every time but definitely signifies that symantec could be the cause of this issue, but anyways as i stated before my concern now would be getting help with removing all symantec products accurately
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Try these instructions:
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
  6. theearthchild

    theearthchild Newcomer, in training Topic Starter

    i stated in the post you quoted that the norton remover didnt work ^_^
  7. theearthchild

    theearthchild Newcomer, in training Topic Starter

    ok, so the norton remover ran through but my computer still relentless tries to install Symantec AntiVirus.msi and it boggs my system down a lot and makes it hard to do most of everything.
  8. theearthchild

    theearthchild Newcomer, in training Topic Starter

    i uploaded some screenshots of some o the things going on in my computer

    error report is a report a get when i boot up
    installer 1 is the first installer window followed by installer 2
    internet 1 is the the first part signifying my internet not working ("looking up" at the bottom)
    and internet 2 is where i get to after i chill at internet 1 for a little bit
  9. theearthchild

    theearthchild Newcomer, in training Topic Starter

    haha okay sorry for all of the replies im just trying to stay updated, so my internet has been staying connected for between 10 and 30 minutes now instead of like 5. and that msi installer doesnt pop up anymore after me uninstalling some programs that i dont use. but it still seems that symantec is installed on my computer even after running the norton remover.

    so the problem has dulled down to just the internet losing connection
    and that symantec will not leave my computer
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.