Hi, I was originally getting recurring worms that never seemed to go away no matter how many times I deleted it. I then found this board and followed all of the instructions listed here for removing them. While it strangely never identified my computer as having any viruses or worms, it was still ultimately effective (apparently) because I'm no longer getting the Avast message saying that it found a worm. Unfortunately, at some point before I found your board and the solutions, I had lost internet connectivity to that laptop (I did most downloading to a thumb drive from another computer to get the programs onto the infected computer). I can only assume that this was caused by whatever mystery virus afflicted the computer in the first place. I was hoping that the internet connection would be restored after scanning clean, but that's not the case. Even though the internet connection (both wireless and LAN) SAYS it's connected, and even shows some packet traffic, I can't actually get to ANY websites. I get a "page cannot be displayed" error message for every site I visit. Any ideas what this is or how to repair it? Thanks!