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Internet Explorer Down (a nightmare)

By cableman
Apr 10, 2009
  1. I am currently running Firefox but I need to install updates on wordpad and it want's me to use Internet Explorer to get the updates. Normally this would be no problem but Explorer won't start up properly.

    When the homepage starts to load (AOL.com) it clicks several times and a message box comes up and says that Internet Explorer has experienced a problem and has to close. I have tried AOL in Firefox and the site is fine. I have tried to interrupt the page from opening and going to another site but it wants to keep trying to recover the AOL page and gives me error message again and again.

    This if a nightmare!! I hate Internet Explorer but I need it sometimes. Please help.

    I have tried to open preference but it won't allow me to. It says something to the effect that current restrictions on the computer won't allow me to. I have tried to restore default settings through control panel and internet connections but it still won't help. I have already run the 8 step anti-virus program and system seems to be clean.
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Check the Event Viewer for the Error that corresponds to the time of the IE crash. That will give us additional information:

    Start> Run> type in eventvwr

    Please note: Ignore Warnings and Information Events.
    You do not need to include the lines of code-if any-in the box below the Description when pasting here.

    This path is for Windows XP. It is important to give which operating system is being used and with Internet Explorer, the version.
     
  3. cableman

    cableman TS Booster Topic Starter Posts: 248

    Event log

    Here is what I could find in the event log:

    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I am running windows xp on a Dell with 1.8 GIG pentium 4 and approx. 780 MB RAM
    Should have all updates.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay, for starters, you didn't copy the entire Error. Each Error has an Event ID# and a Source. This information assists us in finding a cause and resolution. Errors also have the date and the time it occurred, which can be of help. You have also given me the same Error twice. Did you mean to do that?

    It may be:The 'full' error would resemble this:
    Event Type: Error
    Event Source: Application Error (?)
    Event Category: None
    Event ID: 1000 (?)
    Date: 4/8/2009
    Time: 3:14:41 PM
    User: You
    Computer: Yours
    Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    -------------------------------------------------------------------
    Questions:
    1. There may be a problem with IE8. It's very new. How about uninstalling it? You should then be left with IE7 and can make the attempt for the updates using that.
    2. Is there some reason why you want to " ... install updates on wordpad"? Why not just download and install directly from the MS update site?
    3. Have you put any restrictions for Policy on the system? Can you be specific with what this message says? "It says something to the effect that current restrictions on the computer won't allow me to."
    4. Are you the Administrator? Are you using the Administrative user account?
     
  5. cableman

    cableman TS Booster Topic Starter Posts: 248

    Reply to help

    Thank you for your help. I am sorry I didn't include complete information. I am using my own computer and I am the only user and yes I am the administrator with only one user set up on the computer. No one else uses it for any reason.
    I will get you the complete log and yes I posted it twice because it happened twice and I wasn't sure if you wanted to know that. I will post the log very shortly and thank you for your patience.
     
  6. cableman

    cableman TS Booster Topic Starter Posts: 248

    I think I have all the information you want now :
    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18702, fault address 0x0003e819.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    The description for Event ID ( 0 ) in Source ( gupdate1c9b94ba9adaeac ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service stopped.
    The Windows Security Center Service has started.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    The service was started.
     
  7. Newtotechworld

    Newtotechworld TS Rookie

    IE 8 error message - Please help.

    I'm being driven crazy by error messages, I followed the instructions on this thread and many error logs, yesterday by far the worst day. According to the system log, I see about a 100 errors. Last night, I reset IE settings. I also got a pop up box in the system log "the file is corrupt'. I ran Norton scans atleast 3 times a week, delete cookies about 4 times a day. Any help would be appreciated.


    Date: 8/27/2009 Time: 11:12:57 AM
    Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


    Event Source: DCOM Event ID: 10005
    Date: 8/27/2009 Time: 11:12:45 AM
    Description: DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service Symantec Core LC with arguments "-Service" in order to run the server: {60C70E11-2B08-4798-B366-C8450CDA7B1A}


    Date: 8/26/2009 Time: 9:28:20 PM
    Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module msneie.dll, version 3.0.1125.0, fault address 0x000220d4.


    Description: The dlcc_device service entered the running state.
    Event Source: Service Control Manager Event ID: 7036
    Date: 8/26/2009 Time: 9:41:19 PM
     
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