Internet Explorer wont open

By momsgonelooney
Jan 21, 2009
Topic Status:
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  1. I updated internet explorer 7 and now I can't open it. I patched it from the windows update site and it doesn't open for anything. Can someone plzz help me? TY
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    What happens when you try to open it? Do you get an error message?What is it?

    Try doing a System Restore to day before you did the update.
  3. AdriMagnon

    AdriMagnon Newcomer, in training Posts: 33

    Hi,

    Download FileMon (completely free and legal) from Sysinternals. Run FileMon first and then open IE7. If this is a file issue (IE 7 can't find a DLL or something) FileMon will show it to you. You can then either do a fresh install of IE7 or you can get the missing files from somebody else with IE7.

    I am suggesting this because I had a similar problem with IE 5 years ago. I sued FileMon, saw it was looking for and failing to find a DLL. I grabbed that same DLL off my Mom's computer and placed it in the directories that FileMon said IE 5 was checking. I started IE 5 and it worked.

    Good Luck,

    Adrian
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Hopefully we will get some answer about the appearance of an error message. Or a system Restore will remove the update and we will be able to determine just what the culprit it.

    By the way, FileMon and RegMon are now called Process Monitor. I am always reluctant to install software if a problem can be handled from within the operating system itself.
  5. momsgonelooney

    momsgonelooney Newcomer, in training Topic Starter Posts: 130

    when I try to open internet explorer I get a flash of white and that's it.
    Tried system restore- didn't work
    tried reinstall- didn't work

    I'll give this process monitor a try and get back to you guys.

    Tried proces moniyor but, have no clue what I'm looking for. can you help me?
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I suggest you find the Error in the Event Viewer that corresponds to the time when IE flashes and closes:

    Start> Run> type in eventvwr
    Do this on each the System and the Applications logs:
    1. Click to open the log>
    2. Look for the Error>
    3 .Right click on the Error> Properties>
    4. Click on Copy button, top right, below the down arrow
    5. Paste here (Ctrl V)

    Please ignore Warning and Information Events. You do not need to include the lines of code-if any-that appear in the box below the Description. Please do not paste the entire Event log.

    I don't know what to tell you to look for in the Process monitor. That would not have been my choice.
  7. momsgonelooney

    momsgonelooney Newcomer, in training Topic Starter Posts: 130

    Event Type: Failure Audit
    Event Source: Security
    Event Category: Logon/Logoff
    Event ID: 529
    Date: 1/23/2009
    Time: 10:11:57 AM
    User: NT AUTHORITY\SYSTEM
    Computer: CHANDRA
    Description:
    Logon Failure:
    Reason: Unknown user name or bad password
    User Name: Family
    Domain: CHANDRA
    Logon Type: 2
    Logon Process: Advapi
    Authentication Package: Negotiate
    Workstation Name: CHANDRA

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Failure Audit
    Event Source: Security
    Event Category: Account Logon
    Event ID: 680
    Date: 1/23/2009
    Time: 10:11:56 AM
    User: NT AUTHORITY\SYSTEM
    Computer: CHANDRA
    Description:
    Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
    Logon account: Family
    Source Workstation: CHANDRA
    Error Code: 0xC000006A


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Failure Audit
    Event Source: Security
    Event Category: Logon/Logoff
    Event ID: 529
    Date: 1/23/2009
    Time: 5:43:36 AM
    User: NT AUTHORITY\SYSTEM
    Computer: CHANDRA
    Description:
    Logon Failure:
    Reason: Unknown user name or bad password
    User Name: Family
    Domain: CHANDRA
    Logon Type: 2
    Logon Process: Advapi
    Authentication Package: Negotiate
    Workstation Name: CHANDRA

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Failure Audit
    Event Source: Security
    Event Category: Account Logon
    Event ID: 680
    Date: 1/23/2009
    Time: 5:43:36 AM
    User: NT AUTHORITY\SYSTEM
    Computer: CHANDRA
    Description:
    Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
    Logon account: Family
    Source Workstation: CHANDRA
    Error Code: 0xC000006A


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    This is what I found in the system log. There were no errors in the application logs just warnings and information events.
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    There are actually three sets of logs:
    System
    Applications
    Security

    Event 680, Event 529: Failure Audit> Authentication
    To resolve, follow this:
    Failure Events Are Logged When the Welcome Screen Is Enabled
    http://support.microsoft.com/default.aspx?scid=kb;en-us;305822
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