Internet is fast but disconnects randomly. Please help!!

By da_head
Aug 21, 2006
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  1. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    bump? guys please help!!
  2. -Boost-

    -Boost- Newcomer, in training

    Try going to Start > Run > type in "cmd" > enter "ipconfig" > go to Network Connections in Cntrl Panel > right click on ur default connect. > Enter the manual settings for ur ip, gateway and so fourth. Try that

    -Boost-
  3. N3051M

    N3051M Newcomer, in training Posts: 2,800

    What lights go out/start flashing when you get disconnected?

    Have you tried reseting the modem?
    Go back to cmd when you get disconnected.

    Did you try to do the ping test while you get disconnected? or only when you're still able to access the i.net?
    Do the ipconfig (like above, minus the network connections) when you are online and when you get disconnected from the i.net and post those results here.
  4. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    I'll let you know what lights afterwards.
    Yes i have tried reseting the modem.....
    When i do the ping tests when its disconnected, the thing times out.
    I will do some ping tests as soon as i can.
  5. N3051M

    N3051M Newcomer, in training Posts: 2,800

    at what addresses does it time out while disconected?
    your IP address (can be found by doing the IPCONFIG command)
    modem's address (10.0.0.0 or similar?)
    internet place eg ping www.google.com etc?

    see how you go :)
  6. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    hey guys long time no c.

    it doesn't time out at specific addresses, its random.
    my ip address umm is it safe to post this online?
    modem address how u find this?
    and finally how do u post my tests? (i.e. wat format?)

    as to the modem lights that go off/on when the internet disconnects:
    power: on (should be on)
    dsl: off (should be on)
    enet: constantly flashing (should be flashing at random times)
    if you need any clarifaction, just ask.
  7. N3051M

    N3051M Newcomer, in training Posts: 2,800

    by addresses i meant which IP address does it time out when you do the ping test. For example, this is my flowchart:

    Internet/website ------ISP ---------- modem ----------- router ----------- PC
    google.com-------58.168.811.xx ---- 10.1.1.1 ------- 192.168.0.1 ----- 192.168.0.2

    If i can ping myself (192.168.0.2) then the PC is ok. then i ping the router(..0.1), ok, modem ok, then the ISP not ok, then i have a problem between the modem and the ISP. If (scenario 2) the ISP was ok then the internet was not, then there's a problem connecting to the website, whether its ISP problem or website issue etc. the router and modem and PC address is ok to post, the address you get from your ISP, you can if you want to, or just omit some of the numbers.

    The modem IP address you can find looking through your modem's manual or googling the manufacturer for the address.. its usually 10.0.0.1 or similar..

    The ethernet flashing means that its trying to fix its ethernet connection with the PC or something, and the DSL lights being off is the modem not syncing or not attempting connection with the ISP... its an estimated guess, and maybe someone who know more about how the modems works can confirm this or not.
  8. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    thanks but what format do i post my tests?? do i take a snapshot of my screen?

    or can i copy the words into notepad? and something else i have noticed. at certain times of the day (like from 1 to 4 pm). it would disconnect every 30 secs for like 1 hr straight!!! You can just imagine how insanely annoying that is.

    here i did some ping tests when my internet screwed up. in both cases, i kept pinging until something worked. the third one is when i did an ipconfig thingy.

    here's another one. that should provide enough info.

    please can anyone interpret these?
  9. antnaz

    antnaz Newcomer, in training

    have the same thing right now.

    This never happened before. I live in toronto, ON as well, with bell sympatico high speed, DI-624 D-Link router.

    i noticed it started to disconnect about 3 weeks ago, but it gets worse and worse. I didn't play around with the cables or checking whether it was the router yet, hoping someone had a similar issue and had it resolved. All i know is that it's happening now, and never happened before.

    My guess is that it's either ....a) area server problems or b)modem problems (old age??...it's less that 2 years old, overheating)
  10. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    well iunno. Firstly my friend also has bell high speed and he lives like 5 min walk from me. He uses a router to supply internet to 4 different computers, and his internet is fine...
    secondly, my modem is like 3 months old and the problem started before i got the new one. argh this is frustrating.
  11. N3051M

    N3051M Newcomer, in training Posts: 2,800

    i've been a bit busy.... yes those notepad files are ok to post as, sorry i should have mentioned it to you earlier :D

    the requests timing out means that your PC can connect to the server (eg techspot) and knows its there, but can't get anything out of it.

    the other addresses should work like google.com but i see that its not getting recognized or translated into an IP address.. it could be that your DNS server is not setup properly?

    see if your router/modem is set to auto detect the DNS or if your ISP have a specific address to be put in there..

    out of curiosity instead of a ping command try tracert techspot.com

    If the connection is ok, it should tell you the path it takes to reach this server - router/modem>ISP server(s)>international servers>theplanet.com server>techspot.com. If unsuccessful you will get a whole bunch of timing out so post into a notepad file..
     
  12. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    how do you find the dns setting? i have a PPPoE connection btw.
  13. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    cmon guys, anyone?
  14. N3051M

    N3051M Newcomer, in training Posts: 2,800

    you can get your dns settings via your ISP (or google the ISP company and the word DNS)

    on your modem's setting page it should be under setup>DNS server or DHCP Settings or similar...
  15. powertunez

    powertunez Newcomer, in training

    Replace your modem at you Provider, let me know if that helped
  16. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    get a new modem? i've tried that already. made no difference. btw i have a speedstream 5200.
  17. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    That was replace by 5360, they do go bad. You have DSL if you're using one of those modems. Check your phone lines and filters. These do go bad the filters. Try buying a ultra phone line cable made by Belkin mostly CAT 5e class. This would replace the phone cord, your using.
  18. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    sorry i don't understand a few things you're saying. I should replace my modem with the 5360 model? Oh, btw the phone line is hooked up directly into the jack, no filters. When you say replace the phone line, you mean from modem to wall? I have tried three different phone lines and there's no difference.
    O btw, why has this been moved to storage and networking?? This isn't a network problem.....it's an internet issue.
     
  19. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    man.....i think i just realized what the problem is. I don't think its me. I think its something wrong with bell itself. Because a few days ago when i was talking to a technician who worked there on the phone, he just noticed that my dsl signal suddenly stopped and its PROBABLY something on their end. The question is why is it only affecting me, and why can't they fix the damn thing!??!?!?!?!?
  20. powertunez

    powertunez Newcomer, in training

    change provider..... problem fixed
  21. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    You can't get the 5360 any more it has been replace by 4100... Can't you get internet through cable tv. DSL I had for years, just nothing but trouble..
  22. da_head

    da_head TechSpot Enthusiast Topic Starter Posts: 110

    ya that's what i concluded to. Sigh i guess i have to switch to cable.
  23. powertunez

    powertunez Newcomer, in training

    Why don't you switch Provider , which you know is working always
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