Hi, my internet was good when i got it, but slowed down systematically. Now it looks like it has gone to a complete stop. Tried to download a doc from my email acc., was 450Kb, it took over 5min to download!CRAZY! any help would be appreciated! Thanx. I have a 2.8Ghz celeron,1gbram,80gb hdd (45gb free), Xp Pro sp3. got trend micro antivirus, ran cclean, im busy updating malware bytes 6.36Mb( still busy after 30min,only 75% complete now).

let the updates finished and reboot.

get a command prompt (start->run->cmd) and enter tracert google.com

here's what mine looks like

Code:

[B]tracert google.com[/B]
Tracing route to google.com [74.125.224.112]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  localrouter [192.168.0.1]
  2    11 ms    12 ms    13 ms  xxxxx
  3    12 ms    12 ms    12 ms  76.167.22.189
  4    72 ms    17 ms    13 ms  ae5.vnnyca2-rtr1.socal.rr.com [66.75.147.38]
  5    12 ms    12 ms    12 ms  ae0-0.vnnyca2-rtr2.socal.rr.com [66.75.147.1]
  6    25 ms    22 ms    23 ms  be13-tustca1-rtr1.socal.rr.com [66.75.147.5]
  7    13 ms    15 ms    16 ms  ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
  8    15 ms    15 ms    16 ms  ae-1-0.pr0.lax10.tbone.rr.com [66.109.6.131]
  9    15 ms    14 ms    15 ms  72.14.197.157
 10    79 ms    79 ms    15 ms  64.233.174.238
 11    20 ms    19 ms    18 ms  64.233.174.188
 12    25 ms    25 ms    33 ms  64.233.174.205
 13    26 ms    25 ms    25 ms  209.85.250.61
 14    25 ms    24 ms    25 ms  64.233.174.109
 15    27 ms    25 ms    25 ms  74.125.224.112
[B]Trace complete[/B].

Notice column 4 has very small times (this is time from prior node to the current node).

If you see anything like

n * * * timeout

then there is a node in your path that is failing - - you should always see the Trace complete

the other test is ping -t google.com and it looks like

Code:

Pinging google.com [74.125.224.83] with 32 bytes of data

Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
Reply from 74.125.224.83: bytes=32 time=24ms TTL=53
Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
Reply from 74.125.224.83: bytes=32 time=26ms TTL=53
Reply from 74.125.224.83: bytes=32 time=26ms TTL=53
Reply from 74.125.224.83: bytes=32 time=26ms TTL=53

that Time=xxms should be relatively constant (ie +- just a few ms) and any large
variation tells you that there is a system in the path from you to google that is suffering

ok, thanx. will do that as soon as the scan is completed. will let you know in short while!

how do you copy paste the data to this page? i just finished running both tests.

imo, the attachment is cleaner; use

tracert google.com>tracert.txt
ping -n 10 google.com >pingData.txt

i typed that in and nothing hapens, after 3sec the cursur jumps to next line..

when i did the first test, i had a result... when i ran the second test, it kept on running and running and running... had some time outs in between the data's. mine was running 20ms-22ms+-

when we follow a command with > XXX the output of that command goes into the file XXX

im working on dif pc now, if i had to work with the problm pc the i probly wouldnt even be able to post this add...thats how slow the net is on that pc...

its actually my mothers pc that im trying to help her with. she works from home and need the net to do her work... so i brought my laptop to contact one of you guys to help me help my mum...

the direct answer to:

get the command prompt window

in the window frame, upper-left, is a small icon. Right-click -> Properties
in the lower-right are the Edit Options [x] both
click OK and you get a prompt for This Window or the Shortcut
select Shortcut

now when you want data in the command prompt window;

select all that you want
use the right-click on the icon->edit->copy

which puts that data into the clipbook and you can then PASTE it anywhere

wierd, when i ran the first test again, i got dif result...
1 <1ms <1ms <1ms
2 9ms 9ms 9ms
3 41ms 42ms 41ms
4 * 42ms 41ms
5 43ms 43ms 43ms
trace complete

does this help?

ok thanx. is it safe to put those ip adrs on here? i want to show them to you, the results that i got...

sure; these are ALL public addresses and yours does not show

ok, here's what i got after i did the test:

C:\Documents and Settings\Anna>tracert google.com

Tracing route to google.com [165.165.38.147]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 9 ms dsl-242-28-01.telkomadsl.co.za [41.242.28.1]
3 41 ms 42 ms 41 ms 196.43.11.202
4 * 42 ms 41 ms 196.43.26.106
5 43 ms 43 ms 43 ms 165.165.38.147

Trace complete.

C:\Documents and Settings\Anna>

what does this mean?? and why when i ran the second test, it just kept on running and running?? like over 5min...

where are you from, if you dont mind me asking??

in post #5

I changed the -t to -n 10
to force taking only TEN samples; -T goes forever

for your Tracing route to google.com [165.165.38.147]
over a maximum of 30 hops:

Code:

1 <1 ms <1 ms <1 ms   10.0.0.2      << should be your LAN address
2 9 ms 9 ms 9 ms dsl-242-28-01.telkomadsl.co.za [41.242.28.1]   <<should be your ISP gateway address
3 41 ms 42 ms 41 ms        [COLOR="Red"]196.43.11.202[/COLOR]
4 * 42 ms 41 ms             [COLOR="Red"]196.43.26.106[/COLOR]
5 43 ms 43 ms 43 ms        [COLOR="Red"]165.165.38.147[/COLOR]

Code:

[COLOR="Red"]196.43.11.202,  
196.43.26.106, and
165.165.38.147[/COLOR] 

all appear to be bogus

Valid google.com addresses are

Code:

nslookup google.com
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Non-authoritative answer:
Name:    google.com
Addresses:  74.125.224.80, 74.125.224.81, 74.125.224.82, 74.125.224.83
          74.125.224.84

I NEED your TCP settings again; Run ipconfig /all >myTCP3.txt and
attach that file to your follow-up.

Find / learn how to access your ADSL router using your browser, as that's where the ISP settings will be found.

let's reset the TCP stack; we will need admin privileges, so if Vista ask for it, ALLOW.

get the command prompt and enter
# IPCONFIG /FLUSHDNS
# NBTSTAT -R
# NBTSTAT -RR
# NETSH INT RESET ALL
# NETSH INT IP RESET <user promted to reboot> ... No
# NETSH WINSOCK RESET <user prompted to reboot> ... Yes

yes, i know those addresses look funny, that is what i got when i ran the test. that pc has lots of IP stuff that i need to put in so that i can use her internet(when i want to connect wireless via my laptop.) will try those things tomorow!

windows xp pro sp3 on that machine...