Internet is like watching paint dry!

By WillCom
May 11, 2011
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  1. Hi, my internet was good when i got it, but slowed down systematically. Now it looks like it has gone to a complete stop. Tried to download a doc from my email acc., was 450Kb, it took over 5min to download!CRAZY! any help would be appreciated! Thanx. I have a 2.8Ghz celeron,1gbram,80gb hdd (45gb free), Xp Pro sp3. got trend micro antivirus, ran cclean, im busy updating malware bytes 6.36Mb( still busy after 30min,only 75% complete now).
  2. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    let the updates finished and reboot.

    get a command prompt (start->run->cmd) and enter tracert google.com

    here's what mine looks like
    Code:
    [B]tracert google.com[/B]
    Tracing route to google.com [74.125.224.112]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  localrouter [192.168.0.1]
      2    11 ms    12 ms    13 ms  xxxxx
      3    12 ms    12 ms    12 ms  76.167.22.189
      4    72 ms    17 ms    13 ms  ae5.vnnyca2-rtr1.socal.rr.com [66.75.147.38]
      5    12 ms    12 ms    12 ms  ae0-0.vnnyca2-rtr2.socal.rr.com [66.75.147.1]
      6    25 ms    22 ms    23 ms  be13-tustca1-rtr1.socal.rr.com [66.75.147.5]
      7    13 ms    15 ms    16 ms  ae-6-0.cr0.lax30.tbone.rr.com [66.109.6.214]
      8    15 ms    15 ms    16 ms  ae-1-0.pr0.lax10.tbone.rr.com [66.109.6.131]
      9    15 ms    14 ms    15 ms  72.14.197.157
     10    79 ms    79 ms    15 ms  64.233.174.238
     11    20 ms    19 ms    18 ms  64.233.174.188
     12    25 ms    25 ms    33 ms  64.233.174.205
     13    26 ms    25 ms    25 ms  209.85.250.61
     14    25 ms    24 ms    25 ms  64.233.174.109
     15    27 ms    25 ms    25 ms  74.125.224.112
    [B]Trace complete[/B].
    Notice column 4 has very small times (this is time from prior node to the current node).

    If you see anything like
    n * * * timeout​
    then there is a node in your path that is failing - - you should always see the Trace complete

    the other test is ping -t google.com and it looks like
    Code:
    Pinging google.com [74.125.224.83] with 32 bytes of data
    
    Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=27ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=24ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=25ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=26ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=26ms TTL=53
    Reply from 74.125.224.83: bytes=32 time=26ms TTL=53
    that Time=xxms should be relatively constant (ie +- just a few ms) and any large
    variation tells you that there is a system in the path from you to google that is suffering
  3. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    ok, thanx. will do that as soon as the scan is completed. will let you know in short while!
  4. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    how do you copy paste the data to this page? i just finished running both tests.
  5. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    imo, the attachment is cleaner; use
    tracert google.com>tracert.txt
    ping -n 10 google.com >pingData.txt
  6. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    i typed that in and nothing hapens, after 3sec the cursur jumps to next line..
  7. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    when i did the first test, i had a result... when i ran the second test, it kept on running and running and running... had some time outs in between the data's. mine was running 20ms-22ms+-
  8. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    when we follow a command with > XXX the output of that command goes into the file XXX :)
  9. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    im working on dif pc now, if i had to work with the problm pc the i probly wouldnt even be able to post this add...thats how slow the net is on that pc...
  10. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    its actually my mothers pc that im trying to help her with. she works from home and need the net to do her work... so i brought my laptop to contact one of you guys to help me help my mum...
  11. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    the direct answer to:
    get the command prompt window
    in the window frame, upper-left, is a small icon. Right-click -> Properties
    in the lower-right are the Edit Options [x] both
    click OK and you get a prompt for This Window or the Shortcut
    select Shortcut​
    now when you want data in the command prompt window;
    select all that you want
    use the right-click on the icon->edit->copy​
    which puts that data into the clipbook and you can then PASTE it anywhere
     
  12. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    wierd, when i ran the first test again, i got dif result...
    1 <1ms <1ms <1ms
    2 9ms 9ms 9ms
    3 41ms 42ms 41ms
    4 * 42ms 41ms
    5 43ms 43ms 43ms
    trace complete

    does this help?
  13. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    ok thanx. is it safe to put those ip adrs on here? i want to show them to you, the results that i got...
  14. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    sure; these are ALL public addresses and yours does not show
  15. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    ok, here's what i got after i did the test:

    C:\Documents and Settings\Anna>tracert google.com

    Tracing route to google.com [165.165.38.147]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.2
    2 9 ms 9 ms 9 ms dsl-242-28-01.telkomadsl.co.za [41.242.28.1]
    3 41 ms 42 ms 41 ms 196.43.11.202
    4 * 42 ms 41 ms 196.43.26.106
    5 43 ms 43 ms 43 ms 165.165.38.147

    Trace complete.

    C:\Documents and Settings\Anna>

    what does this mean?? and why when i ran the second test, it just kept on running and running?? like over 5min...
  16. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    where are you from, if you dont mind me asking??
  17. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    in post #5
    I changed the -t to -n 10
    to force taking only TEN samples; -T goes forever

    for your Tracing route to google.com [165.165.38.147]
    over a maximum of 30 hops:
    Code:
    1 <1 ms <1 ms <1 ms   10.0.0.2      << should be your LAN address
    2 9 ms 9 ms 9 ms dsl-242-28-01.telkomadsl.co.za [41.242.28.1]   <<should be your ISP gateway address
    3 41 ms 42 ms 41 ms        [COLOR="Red"]196.43.11.202[/COLOR]
    4 * 42 ms 41 ms             [COLOR="Red"]196.43.26.106[/COLOR]
    5 43 ms 43 ms 43 ms        [COLOR="Red"]165.165.38.147[/COLOR]
    Code:
    [COLOR="Red"]196.43.11.202,  
    196.43.26.106, and
    165.165.38.147[/COLOR] 
    all appear to be bogus :(

    Valid google.com addresses are
    Code:
    nslookup google.com
    Server:  dns-cac-lb-01.rr.com
    Address:  209.18.47.61
    
    Non-authoritative answer:
    Name:    google.com
    Addresses:  74.125.224.80, 74.125.224.81, 74.125.224.82, 74.125.224.83
              74.125.224.84
    
    I NEED your TCP settings again; Run ipconfig /all >myTCP3.txt and
    attach that file to your follow-up.

    Find / learn how to access your ADSL router using your browser, as that's where the ISP settings will be found.
  18. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    let's reset the TCP stack; we will need admin privileges, so if Vista ask for it, ALLOW.

    get the command prompt and enter
    # IPCONFIG /FLUSHDNS
    # NBTSTAT -R
    # NBTSTAT -RR
    # NETSH INT RESET ALL
    # NETSH INT IP RESET <user promted to reboot> ... No
    # NETSH WINSOCK RESET <user prompted to reboot> ... Yes
  19. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    yes, i know those addresses look funny, that is what i got when i ran the test. that pc has lots of IP stuff that i need to put in so that i can use her internet(when i want to connect wireless via my laptop.) will try those things tomorow!
  20. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    windows xp pro sp3 on that machine...
  21. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    how would you recomend me to do this?

    "Find / learn how to access your ADSL router using your browser, as that's where the ISP settings will be found. "
  22. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    how would you recomend me to access adsl router using browser?
  23. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    should i do this first?? or after i have learned how to access the router?

    let's reset the TCP stack; we will need admin privileges, so if Vista ask for it, ALLOW.

    get the command prompt and enter
    # IPCONFIG /FLUSHDNS
    # NBTSTAT -R
    # NBTSTAT -RR
    # NETSH INT RESET ALL
    # NETSH INT IP RESET <user promted to reboot> ... No
    # NETSH WINSOCK RESET <user prompted to reboot> ... Yes
  24. jobeard

    jobeard TS Ambassador Posts: 13,340   +294

    reset the TCP stack first:

    to access the router config, You need
    1. router address
    2. admin user id
    3. admin password
    all of which depend upon the router make & model (what is yours?).

    You use the browser URL area to enter the IP address of the router.
    enter the ID/Password and then you can see and modify the router settings.
  25. WillCom

    WillCom Newcomer, in training Topic Starter Posts: 51

    telkom duoplus 330wr


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