It all started when I was browsing My Computer and got a pop up to get Anti-Spyware software. I realized that I needed just that, because the popup itself was spyware. So I hit Ctrl + Alt + Del to get rid of all the spyware that had been running already and started ridding my computer of that nasty stuff.
I terminated all the processes and I still had the popup while browsing my computer. So I figured it was a DLL that was injected into explorer. I restarted my computer into safe mode, looking for signs of programs that wanted to start with my computer. I erased some registry entries and deleted some obviously corrupt programs.
I restarted with a normal boot. As soon as I got back in, I realized my internet wasn't working. Hmm... Maybe my router went down.
My sister's laptop was working fine though (which is wireless, while I'm wired) Hmmm....
I tried accessing my router. No go.
I realized that something was seriously up.
I spent hours removing every last bit of spyware and viruses on my computer with the use of Kaspersky, MalwareByte's Anti-Malware, and Smitfraud, all in safe mode. I got rid of over a dozen EXEs, and half a dozen registry keys, plus half a dozen DLLs in Internet Explorer and Explorer. It seemed there would be nothing stop my computer from working perfectly.
As soon as I restarted, I saw my internet was still not working. All the spyware was gone, but the damage was done and my internet wouldn't start working any time soon.
Since then, I still can't get a single page to load or ping request to come back. Here are the symptoms. I don't know what to do next:
I don't understand why the address of the router becomes °ÿ
Pinging localhost gives the following result
With the same °ÿ
Here's what I've tried doing:
I'm very scared I need to reinstall windows because of this spyware I picked up. What else can I try?
I terminated all the processes and I still had the popup while browsing my computer. So I figured it was a DLL that was injected into explorer. I restarted my computer into safe mode, looking for signs of programs that wanted to start with my computer. I erased some registry entries and deleted some obviously corrupt programs.
I restarted with a normal boot. As soon as I got back in, I realized my internet wasn't working. Hmm... Maybe my router went down.
My sister's laptop was working fine though (which is wireless, while I'm wired) Hmmm....
I tried accessing my router. No go.
I realized that something was seriously up.
I spent hours removing every last bit of spyware and viruses on my computer with the use of Kaspersky, MalwareByte's Anti-Malware, and Smitfraud, all in safe mode. I got rid of over a dozen EXEs, and half a dozen registry keys, plus half a dozen DLLs in Internet Explorer and Explorer. It seemed there would be nothing stop my computer from working perfectly.
As soon as I restarted, I saw my internet was still not working. All the spyware was gone, but the damage was done and my internet wouldn't start working any time soon.
Since then, I still can't get a single page to load or ping request to come back. Here are the symptoms. I don't know what to do next:
- Absolutely no pages load. Firefox tells me "Address Not Found."
- My computer is unable to connect to my router's DHCP server for an IP address. It becomes Automatic Private Address 169.254.x.x, Subnet Mask 255.255.0.0, unless I specify a specify a static lan address, in which case the LAN icon has a yellow exclamation point on it stating "Limited or no connectivity" (even though I was using the same exact static address just yesterday) - No other computers on this network have the same IP address
- When a static address is assigned, the router's address loads a blank white page with no content. All other webpages continue to give me Address Not Found
- Pinging all internet addresses gives no response. Only 192.168.1.1 and 192.168.1.100 (my static address) give results. Oddly, though, the result says
Code:
C:\>ping 192.168.1.1
Pinging °ÿ with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=127
Reply from 192.168.1.1: bytes=32 time<1ms TTL=127
Reply from 192.168.1.1: bytes=32 time<1ms TTL=127
Reply from 192.168.1.1: bytes=32 time<1ms TTL=127
Ping statistics for :
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Pinging localhost gives the following result
Code:
C:\>ping localhost
Pinging VAL-MAIN [°ÿ] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for :
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Here's what I've tried doing:
- I've tried removing the driver for my LAN card from Device Manager and reinstalling the drivers without it working.
- I've tried going through the Set up a home or small office network wizard but it always says it was unable to complete the wizard at the end
- The router is still accessible from other computers in the house
I'm very scared I need to reinstall windows because of this spyware I picked up. What else can I try?