TechSpot

Internet only works in safe mode

By ginny36
Jan 17, 2011
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  1. i have uninstalled my norton and turned off every firewall i could find,turned addons off turned them on....can anyone help?
     
  2. Dhakos

    Dhakos TS Enthusiast Posts: 109

    Define Internet? Your internet browser or your connection?
    Type:
    Ping www.google.com
    into command promt and see if you get ping replies.
    If you do, it means you have internet but your browser doesn't, so it's either set up incorrectly or something (a crash?) caused something to be damaged. Try either reinstalling your browser or trying a new browser.

    If you don't get ping replies, and you're not connected to the internet at all, that means that something that runs in normal mode (that doesn't in safe mode) is blocking your internet, or causing your connection settings to change. If your connection settings are all correct, then it may be a malicious program? I'm just guessing I dont know much in this field, but I would advise scanning for viruses and see what happens.

    Good luck :)
     


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