Is there a windbg expert reader out there to read a fault report?

By mookiemoo
Jan 6, 2011
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  1. Can anyone look at this debugging report and tell me what could be causing my crashes

    my computer keeps blue screen crashing often whether i am using firefox or playing sims 3. i have a 64 bit amd quad core chip with windows 7. here is the report i got after running a debugger on the minidump from today. it is soooo much appreciated. I have researched this but am at the end of my knowledge base.

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fffff960006291de, fffff88007454b30, 0}

    Probably caused by : hardware ( cdd!BitBltBitmap+5c6 )

    Followup: MachineOwner

    kd> !analyze -v
    * *
    * Bugcheck Analysis *
    * *

    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960006291de, Address of the instruction which caused the bugcheck
    Arg3: fffff88007454b30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    fffff960`006291de 014863 add dword ptr [rax+63h],ecx

    CONTEXT: fffff88007454b30 -- (.cxr 0xfffff88007454b30)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8004a36400
    rdx=0000000000000000 rsi=fffff88007455d50 rdi=0000000000000001
    rip=fffff960006291de rsp=fffff88007455500 rbp=fffff900c00c0020
    r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
    r11=fffff880074554d0 r12=0000000000000000 r13=fffff900c00cf9a8
    r14=0000000000001400 r15=0000000000000001
    iopl=0 nv up ei pl zr na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
    fffff960`006291de 014863 add dword ptr [rax+63h],ecx ds:002b:00000000`00000063=????????
    Resetting default scope



    PROCESS_NAME: firefox.exe


    fffff960`006291de 014863 add dword ptr [rax+63h],ecx

    LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960006291de

    fffff880`07455500 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cdd!BitBltBitmap+0x5c6

    fffff960`006291de 014863 add dword ptr [rax+63h],ecx


    SYMBOL_NAME: cdd!BitBltBitmap+5c6

    FOLLOWUP_NAME: MachineOwner


    STACK_COMMAND: .cxr 0xfffff88007454b30 ; kb

    MODULE_NAME: hardware

    IMAGE_NAME: hardware



    Followup: MachineOwner
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x3B errors are often caused by video card drivers but here it cites hardware which means their might be an issue with your video card.
  3. mookiemoo

    mookiemoo TS Rookie Topic Starter

    ok, how did you derive that from what I pasted on there. I could not even see the 03xb code you referred to. I would like to learn how to decypher these debugging reports and fix the issue.
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Notice where it says BugCheck 3B and SYSTEM_SERVICE_EXCEPTION (3b).
  5. mookiemoo

    mookiemoo TS Rookie Topic Starter

    ok, so code 3B indicates graphic card? is there a list of codes and what they all mean?
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Often it does, but not always.

    Here is a great place for error codes:

    Please note that this hasn't been updated since October 18th, 2007. There have been some changes butr all in all it is still a valuable tool.
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    I like that link as well. :) It has lots of good info!

    I can add a couple more i've bookmarked over the years that i've also found helpful (some may be old but can still have good general info/explain)
    > Windows Blue Screen Data (some of it is a bit "techy" but also has some good general info)
    > Bug Check Codes
    > Complete STOP Code List: STOP Code 0x1 to STOP Code 0xC0000221
    > Stop Errors and Blue Screen
    > Kelly's Korner
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yo J! How are you? Thanks for those links.

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