Is this a virus? Fixing friends computer

Inactive
By N1nJa
Sep 7, 2011
Topic Status:
Not open for further replies.
  1. Hi, generally i'm good at cleaning out friends computers and removing virus' and what not but yesterday I came upon something that I havent seen before.
    I loaded a pic I took with my iphone on photobucket.. http://s1233.photobucket.com/albums/ff400/N1nJa5/
    Their computer stopped working for a while and now when I turn it on and try to start up this is what I get. Is this a virus? If so what do I have to do to get rid of it
    Thanks
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    There is nothing in that image that tells me anything.

    If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    =======================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    =====================================
    Even better, have you friend register and let us help first hand.
  3. N1nJa

    N1nJa Newcomer, in training Topic Starter Posts: 28

    I cannot get past this screen on start up. If I click anything it freezes and wont continue startup. I cant run anything on the computer because I cannot even get it to start up. How would I go about scanning it through my computer?
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    If the computer won't startup, you can't scan. Can you boot into Safe Mode?

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Do you have a clean flash drive?
  5. N1nJa

    N1nJa Newcomer, in training Topic Starter Posts: 28

    I do have a clean flash drive, and no, i cannot start up in safe mode, or any mode at that. When I click enter the computer just freezes
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I can't do anything for you if you can't start the system. Tell your friend that it's going to need hands on help.
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.