TechSpot

Is/was AVG Disaster?

By gamelam115
Feb 1, 2009
Topic Status:
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  1. hello,

    i was using my computer Window XP and my AVG detected a virus (trojan horse......cant remember). I said to myself, "ok, no problem" and sent it to the vault. I then scanned the computer for anymore viruses, no threat found.
    All of the sudden, a red icon with an "X" on the bottem right hand corner pops up a mesage saying my computer may potentially have a virus.
    i scan my computer again with AVG and get the same result.
    The constant pop ups from the icon drove me insane, so i looked for some informations online.
    one advice was to use "safe mode" and then do a scan.
    i tried the safe mode, and i did the scanning....and my computer found 11 threats.
    i "healed them" and the AVG asked to restart the computer.
    so yes, i reset the computer. And the disaster gets worse.
    As the computer boots up and shows the "welcome" screen, it logs me off.

    now i have a computer which is not only infected, but trash

    are there any advice out there?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Try booting to Safe Mode (or Last Known Good Configuration) and then uninstall AVG
    You can find these modes by pressing F8 before Windows starts

    Also if you do get Windows running, and also successfully uninstall AVG, run the removal tool
    Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
    Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    Basically, just like Norton, AVG can corrupt under Virus infection (and isn't good anyway IMO)

    Install Avira free AntiVirus instead

    Then have a look at:
    UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    :)
  3. gamelam115

    gamelam115 TS Rookie Topic Starter

    i can not even get to my desktop. Right now, I am using a different computer.
  4. Spyder_1386

    Spyder_1386 TS Rookie Posts: 563

    Hey gamelam115

    To get into Safe Mode, you press F8 ON START UP .... before Windows starts, like kimsland said .... a list of options should pop up, one of them being Safe Mode.

    Spyder_1386
  5. gamelam115

    gamelam115 TS Rookie Topic Starter

    i tried safe mode and Last Known Good Configuration, no good on logging in, it just automatically logs me out.

    are there any explanation?
  6. Spyder_1386

    Spyder_1386 TS Rookie Posts: 563

    hey gamelam115

    What does it do after it "just automatically logs you out"?

    Spyder_1386 :)
  7. gamelam115

    gamelam115 TS Rookie Topic Starter

    after the "welcome" screen shows up,

    then right after, it just says "saving setting" and makes the log off sound.

    i can't even get to the desktop anymore, i can't access it really.....
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Boot from your Xp CD, and select the first R prompt that comes up
    Then log into your Administrator account to the Recovery Console (ie Press 1 then press enter) Hopefully no password

    Once on the Recovery Console (basically a Dos prompt, black screen) type in:

    chkdsk c:/f

    You can also type chkdsk c: /? to get all the options of Check Disk
    Anyway, do a Check Disk, then restart
  9. gamelam115

    gamelam115 TS Rookie Topic Starter

    i dont have a Cd for my Windows Xp Laptop
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    The Ultimate Boot CD will do, and it's free :)
    Not only that, but the UBCD can also help backup any important data you may have
  11. gamelam115

    gamelam115 TS Rookie Topic Starter

    how will i be able to use this ultimate boot CD if i can not even log on to my other infected computer?
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I think you're missing the concept of using a live boot CD
    It doesn't matter if your Windows is corrupt in any way
    Boot CDs do not use Windows to boot up :)
  13. gamelam115

    gamelam115 TS Rookie Topic Starter

    ...?
    im not sure how to use the ultimate boot Cd for the other infected computer.....
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  15. gamelam115

    gamelam115 TS Rookie Topic Starter

    will this really help my problem with logging into the other computer?
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You don't have to follow my support. That's up to you :grinthumb
    I'm not able to explain why every suggestion I make is best for you, sorry :)
  17. gamelam115

    gamelam115 TS Rookie Topic Starter

    thanks for your help kimsland

    you are my only support on this case...
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