I have another problem---I hope I can explain it correctly. Scenario: I scan a picture with my scanner. I save it to My Pictures in Word as a jpg. I go to retrieve it and I get a box that says Convert From: and there are many different things listed such as Works, Word 97 etc but no jpg. Sometimes when I am in Word, I click on File, then open, then click on the picture I want and jpg isn't one of the choices. I am so confused. Any suggestions?