Just got a computer today, no sound, says no audio device installed

By rhondadowell
Aug 13, 2008
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  1. I just recieved a new Toshiba from walmart.com in the mail today. It supposedly has Dolby Sound Room... however I am not getting it to play any thing. Its showing the volume thing in the toolbar as being set to mute... When i click on it it sayd no audio device is installed! I am not that great with computers and have tried everything I can... ANY SUGGESTIONS???
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Yes. Don't mess with it and void the warranty. Take it back to Wal-mart in the morning.
  3. usudor

    usudor Newcomer, in training

    mistake number 1
  4. Darth_Terra1

    Darth_Terra1 Newcomer, in training Posts: 234

    Not everyone is tech savvy and know where to go for systems or components, you shouldn't judge just help if you can.

    @ the OP i would do as ray says and take it back as it's under warranty.
  5. fastvince

    fastvince Newcomer, in training Posts: 52

    yes, I agree. It could be any number of things and this should work 'right out of the box'.
    Return it, they will probably send you another one.
  6. Cinders

    Cinders TechSpot Chancellor Posts: 1,313   +12

    You could return the computer, but that would take time. I'd check the device manager and see if the sound card driver is installed. If it wasn't installed or if reinstalling the driver didn't help then I'd return the computer.
  7. CCT

    CCT Newcomer, in training Posts: 3,556

    If using XP, simplest check is usually to:

    Left Click Start, Control Panel, Administrative Tools, Services and look for Windows Audio and make sure it is set for Automatic.

    If it isn't, then Right Click it and Click Properties and change Startup Type to Autonatic.
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