Keep Getting Virus on Startup

[jamie2108]

everytime i start up my laptop i get a notice from AVG saying that i virus has been found. everytime it comes up i click heal. the virus is succesfully healed and moved to the virus vault. i then run a virus scan and it still finds the same file.... nctvx32.dll. it is a trojan horse psw.generic.wnw.

could anyone help because it is staring to become very annoying.

in my last post i said that the virus scan kept finding the same virus... i was wrong. the virus scan finds a different one. everytime i scan it finds a virus at c:\windows\system32\nctvx32.dll
when i start up it finds a virus at c:\windows\system32\ntswrl32.dll

can anyone help

 

[tomrca]

try running ewido, there is a free trial for the full version and this programmes is good for trojan removal. there are others but try this first. go http://www.ewido.net/en/download/

if it doesnt work go
https://www.techspot.com/vb/topic50981.html

and follow the instructions. and post a hjt log for inspection. it is very important that the instructions are followed fully!

 

[howard_hopkinso]

Hello and welcome to Techspot.

Ewido may not remove that trojan, but it`s definitely worth a try.

Download and install Ewido http://www.ewido.net/en/download/
Double-click the Ewido icon on your desktop to run it.
On the top of the main screen click Shield. Click the word active to change it to inactive.
On the top of the main screen click 'Update'. Then click on 'Start update'. The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can get the manual update at http://download.ewido.net/ewido-signatures-full-current.exe
When you have finished updating, exit Ewido.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html


Make sure all windows are closed. Run Ewido.
Click 'Scanner'. Then click 'Complete System Scan' to begin scanning.
When the scan is complete click 'Recommended Action' and change it to 'Quarantine'.
Then click 'Apply all actions'.
Once finished, click the 'Save report' button. Then click 'Save Report As' and save it to your desktop.

Run a full system scan with your antivirus programme and delete whatever it finds.

Reboot into normal mode and turn system restore back on and rehide your protected OS files.

Then, go HERE and follow the instructions exactly.

Post the Ewido report and a fresh HJT log as attachments, only after doing the above.

Regards Howard :wave: :wave:

This thread is for the use of jamie2108 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[jamie2108]

i downloaded the ewido trial and the counterspy trial and both of these together have solved my problem and i no longer get the virus messages.

thanks for your help

 

[howard_hopkinso]

That`s good news. However, I`d still like you to post a fresh HJT log and the Ewido log so I can check to make sure your system is clean.

Regards Howard