Hello techspot community,
I am fixing a laptop for a friend and it is BSOD'ing on me. I know how to read minidumps as I have helped a few people on here with theirs. The problem is I just moved to the UK and my pc is in the states still, so I can't use it to read the minidumps.
System specs of this laptop:
Sony Viao PCG-FX501
1GHz amd duron cpu
256MB ram
removeable floppy
DVD-rom drive
20GB Hitachi hard drive
I believe it is the DVD drive that is making it BSOD. I have taken this thing apart and put a fresh coat of thermal grease on the heatsync, cleaned all the dust and such from it. I have ran mem test for a total of 10 passes and have gotten a hard drive health checking utility from the hitachi support site. There aren't any errors with the memory or the hard drive. I don't believe it to be a heat issue either as \i have put a fresh coat of thermal compound on it, which helped it a lot. I also had a nice fight with it reinstalling windows on it with it shutting down a time or 2 while installing it.
The reason I believe it is the DVD drive causing the problem is:
Before I reinstalled windows on the laptop when I would try to open the DVD drive the computer would shut off..I thought odd...so after I got windows installed and did all the updates and such without any problems I can now open the drive without it shutting off. However, when I went to install norton from a disc the computer shut itself off no BSOD. I finally got norton installed then put an audio CD in the drive and was listening to music while surfing the net for possible causes/fixes because I didn't have a minidump at the time. I took a break from surfing the net trying to find the causes/solutions and just had the audio cd playing when it BSOD'd and created a minidump..yay!! now we have a piece of information to troubleshoot this problem.
I thank you in advance for your help and am hoping to have my PC shipped over soon so I don't have to bother you all with minidumps. Thanks again for your help
*edit* It's running windows xp professional SP2
I am fixing a laptop for a friend and it is BSOD'ing on me. I know how to read minidumps as I have helped a few people on here with theirs. The problem is I just moved to the UK and my pc is in the states still, so I can't use it to read the minidumps.
System specs of this laptop:
Sony Viao PCG-FX501
1GHz amd duron cpu
256MB ram
removeable floppy
DVD-rom drive
20GB Hitachi hard drive
I believe it is the DVD drive that is making it BSOD. I have taken this thing apart and put a fresh coat of thermal grease on the heatsync, cleaned all the dust and such from it. I have ran mem test for a total of 10 passes and have gotten a hard drive health checking utility from the hitachi support site. There aren't any errors with the memory or the hard drive. I don't believe it to be a heat issue either as \i have put a fresh coat of thermal compound on it, which helped it a lot. I also had a nice fight with it reinstalling windows on it with it shutting down a time or 2 while installing it.
The reason I believe it is the DVD drive causing the problem is:
Before I reinstalled windows on the laptop when I would try to open the DVD drive the computer would shut off..I thought odd...so after I got windows installed and did all the updates and such without any problems I can now open the drive without it shutting off. However, when I went to install norton from a disc the computer shut itself off no BSOD. I finally got norton installed then put an audio CD in the drive and was listening to music while surfing the net for possible causes/fixes because I didn't have a minidump at the time. I took a break from surfing the net trying to find the causes/solutions and just had the audio cd playing when it BSOD'd and created a minidump..yay!! now we have a piece of information to troubleshoot this problem.
I thank you in advance for your help and am hoping to have my PC shipped over soon so I don't have to bother you all with minidumps. Thanks again for your help
*edit* It's running windows xp professional SP2