TechSpot

Laptop does not start

By bijoy123_8
Jul 21, 2008
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  1. wingnut56

    wingnut56 TS Rookie Posts: 17

    New date just posted to get the machine back. 8/13/08.

    Hummm, I wonder what the part we are waiting for is??

    You know I just got an extra check for 600 dollars for a job I did a while back and in North Carolina there is a tax free weekend.

    Do I buy a Mac Book?? Is THAT idea nuts? And give the HP when it gets back to my wife?

    With my education discount and no sales tax I could save 170 dollars and if I use my cash back credit card another 30 dollars. Hummm that would bring the cost down almost 20% from 1,099 price. -100 -70 rebate from credit card 30 899 total cost for the lowest mac book.
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Well, at least is is not a refurb. I'll bet they have a bunch with this problem, and they are trying to fix it right.
  3. raybay

    raybay TS Evangelist Posts: 10,716   +6

  4. wingnut56

    wingnut56 TS Rookie Posts: 17

    Thanks, I am looking into that idea also.

    Funny, I just got in and I have a message from HP on my answer machine. I bet the call center is in India or Bangaladesh, I could only make out that they have a backlog on the part needed to fix the machine, and they hope to fix and ship by the 13th of august.

    They do keep in touch.

    We saw a movie yesterday called Outsourced, check out the trailer on line. It makes this issue with HP so relevant.

    http://www.google.com/url?sa=t&ct=r...Fy9LO7qogHsXlKLxw&sig2=L9I_P6_rWN21fTz56a0TUQ
  5. wingnut56

    wingnut56 TS Rookie Posts: 17

    Just received a phone call from HP and a new date for the repair of the DV2000 laptop. Now another week later August 19th. I was told there is a shortage of parts for the machine and that they were still waiting for said part or parts. I gotta wonder if there is anyone in the business that knows if there is a real problem with HP laptops.
  6. surfersaiyan

    surfersaiyan TS Enthusiast Posts: 124

    i suppose since it is out of warranty and they told you they would fix it for free you cant really be too miffed. many many companies, especially in todays customer service climate, would simply say 'get nicked, sorry.' (but they never mean the sorry part).

    i've usually found that any attempt to hurry them up a bit would more likely earn their contemp than actually speed them up.

    best to be nice and keep on em!
  7. wingnut56

    wingnut56 TS Rookie Posts: 17

    Oh I am not complaining at all. I am however wondering, the laptop had the exact symptoms that HP recalled and extended the warranty for an additional year. My machine was not under that recall because the serial number was not listed. However they said that what it was exhibiting and the fact that it was 2 months past warranty they would fix the computer. In fact I gave them the 49.99 up front originally to talk to a tech guy because it was off warranty. They said oh wait here we will refund your fee and fix under warranty.

    Hey I am just wondering if HP has a bigger issue than it has publically let on?

    Now if it comes back by the 19th it would have been with HP 5 weeks. No laptop 5 weeks mobile computing has not been happening with me. and a funny thing is I really do not miss it.
  8. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

  9. raybay

    raybay TS Evangelist Posts: 10,716   +6

    This is not unusual. Ask anybody who has had a Sony, Toshiba, or Alienware repaired.
    Only Lenovo cares enough about its custmers to make most repaired products returned within 7 days.
    What you are telling us is now very old news.
    If HP could do anything about it, they would. The parts come from China
  10. wingnut56

    wingnut56 TS Rookie Posts: 17

    That is what I figured. Thanks .
  11. wingnut56

    wingnut56 TS Rookie Posts: 17

    Well update, HP did right by me this time. Replaced the motherboard and did a few updates with the BIOS, sent it back today the promise date was late in august. Funny but the recall of so many of the HP units now has my serial number listed as a problem machine. It was not two months ago.

    I would give them two thumbs up with the way they treated me with the repair.
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Solved :grinthumb

    Great news, at last your laptop is working :)
  13. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Thanks for the update. It is nice to know some companies still care enough to do right by their users. If you do not have a copy of the CD set, I would buy those now, because they do run out, and do not replace them later.
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