Laptop DVD Drive Error Message

By tcbrb46
May 23, 2009
  1. I have a Compac Presario 2500 (2570us) Laptop with a Toshia DVD Rom Drive SD-R 2312. The DvD drive started to give a error message. "C:\program~\symantec\532event|,dll. An installable Virtual Device Driver Failed dll initialization." Would not read some disc. Drive is working. Error message shows up on all cd or dvd. I have Windows XP installed.

    Recently. I installed Explorer 8 then a week later uninstalled Explorer 8 may have something to do with the error. Not sure because the DVD drive has not been used for months. Just a thought. How can I fix this problem?
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Do you have Alcohol 120% or Daemon Tools installed?
    They both create Virtual DVD drives.
    Either or both can cause the kind of problem you report.
  3. fastco

    fastco TS Booster Posts: 1,122


    In addition to what B00kWyrm said, uninstall whatever Symantec software you have on the computer, use Ccleaner to clean the registry and restart. See if the errors are gone.
  4. tcbrb46

    tcbrb46 TS Rookie Topic Starter Posts: 74

    Thanks for the repsonse, but no I don't have either one of those programs installed.
  5. tcbrb46

    tcbrb46 TS Rookie Topic Starter Posts: 74

    Thanks for the reply. I checked Control Panel Add and Remove Programs. Did not find Symantec software. Is there other files I could check for this program or whats left of this program? I use CCleaner regularly and this did not change the problem. Also, in my description it is S32 event and not 532 event. Sorry.
  6. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Here for the Norton / Symantec Removal Tool...

    Here is one person's explanation for why...

    Note that they reference exactly the problem dll that you mention.

    I was unable to make sense fully of your original note without the correction to s32, note that it is also "event1" not "event|".

    Note that other threads here on Techspot also reference using Symantec's removal tool, and in one thread Kimsland provides some additional tools, including a regedit. Please note that Regedits are not usually recommended. If you think you need to do a regedit, I would advise that you post another thread specifically requesting help with the process and why. But lets see how the removal too works for you first, okay?
  7. tcbrb46

    tcbrb46 TS Rookie Topic Starter Posts: 74

    Laptop DVD Drive Error Message

    I downloaded the removal tool. Everything is back to normal. Thanks for your assistance.
  8. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Thanks to Fastco for catching that it was Symantec...:grinthumb
    I guess we'll call this "case/thread closed"?
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