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Laptop goes blank no taskbar no icons

By jadeniscool
Jun 23, 2010
  1. i was on my laptop last night trying to get rid of av security suite it's a virus that blocks helpful things on your computer and tries to get you to buy it's product, i was on firefox and it said "this program seems to be unresponsive, end program?" and i clicked yes then my computer restarted and there was nothing but the wall paper on it and i can't get task manager up because the AV security suite is blocking it, anyone have a solution?
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Where we see this most frequently is in peculiar hard drive failures...
    Did it work normally when you rebooted in <SAFE MODE>?
    In <SAFE MODE> you should be able to remove AV, then see if it will boot normally, then defragment, and scan your system with a variety of antispyware and antivirus downloads.
    You can always reinstall AV later.
     
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