Doug, I'm not a big fan of the Symantec/Norton products. However, you paid for the program so maybe let it run until the subscription comes due, then change to standalone antivirus program and firewall.
IF you do decide to remove Norton:
Download this removal tool first: and save to your desktop.
Norton Removal Tool
Then download the new AV you want to use and also save it to the desktop:
Recommendations for free AV: Use only 1.
Download firewall and save to the desktop:
Recommendations for free firewall: Use only 1].
When those are downloaded:
Boot into Safe Mode
- Restart your computer and start pressing the F8 key on your keyboard.
- Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.
Double click the Norton Removal Tool to run it.
When finished: double-click the new AV to run it.
Reboot into Normal Mode- update the new AV.
Then follow same sequence to run and install the firewall> also on Safe Mode.
This way the system is protected. IF you want to add the firewall when through:
Download the firewall of your choice and save to your desktop.
Double click on the setup to run it. Follow onscreen directions.