Laptop shuts down suddenly

By splash104
Oct 22, 2011
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  1. I was recently having issues with the LCD backlight on my Dell XPS M1530 laptop. So I took it to the tech guy who fixed the backlight issue. But, now I get sudden shut downs while I'm working on my laptop. The screen goes white for a second before it shuts off by itself. Could it be an issue with wiring inside which the tech guy messed up? Or maybe the heat? because I notice the shut down when mostly my laptop is resting on a wooden table for about half and hour. Any advise?
  2. cookiedude

    cookiedude TechSpot Enthusiast Posts: 220

    Does your laptop have the Nvidia GeForce 8600M GT installed? If so your problems are very likely a result of the nVidia Defect (I have recently had a refund on a laptop I boughgt in 2007 because of this), have a look here http://www.nvidiadefect.com/ for info, it's a very helpful website.
  3. splash104

    splash104 Newcomer, in training Topic Starter

    Yes I certainly do have this card. Any solutions for this problems then? As I am way out of country of purchase right now and it's almost impossible to claim a refund of it :(
  4. cookiedude

    cookiedude TechSpot Enthusiast Posts: 220

    Unfortunately there is no solution as even a repair would prove faulty as that nVidia chipset was inherently defective (manufactured faulty). Try looking through the website I linked to, see if anybody else has had the same issues with your model of laptop. You can also check to see if Dell issued a recall of that model. The guy who runs the website is very helpful too so if you post your issue on there he should be able to give you further advice. I had a laptop with the Geforce 8600M GS card in it and he helped me a lot with getting a refund.

    Which retailer did you buy from and do you know anyone that lives in the country of purchase?
  5. splash104

    splash104 Newcomer, in training Topic Starter

    is there a way if I can just disable the graphic card or get it removed? will that be helpful? I don't understand if this model was built defective then howcome it lasted for 3-4 years without a problem?
  6. cookiedude

    cookiedude TechSpot Enthusiast Posts: 220

    I doubt it, you could have the graphics card replaced but this would probably cost a fair bit and it would have to be replaced with the same model so that will be faulty too. The fault seemed to take 2-3 years to really start to cause issues, mine lasted just over 3 years before dying completely but there's no hard and fast rule to say when it will give up! The main characteristics are extreme temperatures, BSODs and the screen going blank, Goodle nvidia defect and you'll find loads of info. Here's just a few that come up:

    http://www.nvidiadefect.com/dell-xps-m1530-no-screen-t1395.html
    http://www.nvidiadefect.com/dell-xps-m1530-diagnosed-as-defective-t1774.html
    http://www.nvidiadefect.com/dell-xps-m1530-nvidia-geforce-8400m-gs-t1786.html
    http://forum.notebookreview.com/dell-xps-studio-xps/281644-nvidia-graphics-card-defect.html
    http://slickdeals.net/forums/showthread.php?sduid=0&t=2949439
    http://ubuntuforums.org/showthread.php?t=871571
  7. splash104

    splash104 Newcomer, in training Topic Starter

    What I have noticed is that just before the laptop is about to shut down, a white screen comes up and the mouse pad stops responding for a second. Sorry didn't reply to your previous question, I bought it direct through Dell's website from UK.
  8. cookiedude

    cookiedude TechSpot Enthusiast Posts: 220

  9. splash104

    splash104 Newcomer, in training Topic Starter

    thanks. will give a shot at the BIOS update step. *fingers crossed*


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