Latitude D620 boot problem

By rmoreno
Sep 15, 2009
  1. Hi everyone

    Ijust read a few minutes ago that you may be you can help me with generate a bios password to a dell d620, i got it from a friend of mine who bought it as a second hand about 5 months ago, but his 14 yrs old son playing in the bios setup type in the password.

    Now my friend is tired of it. that is why he gave it to me.

    Can somebody help?

    the service tag is #3k6xrc1-595b, an bios is v07

    I hope you can.

    Thanks You.

    Raul Hernandez
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Sorry, but we do not assist with password issues.
    In addition, the Dell Latitude D620 password failure is known as impossible to correct. Dell cannot do it. The famous password house in Ontario, Canado cannot do it. There are three reports of owners getting theirs fixed online, but they are not verified, and I doubt that those reports are true.

    Sorry, but I think you have a permanently dead Dell Latitude D620...
    And if I am wrong, no member of TechSrvcs can assist you on this site.
  3. rmoreno

    rmoreno TS Rookie Topic Starter

    replacing or short the EEPROM will work?
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Sure it will work if you know how to program the EEPROM, and replace it... but Dell is not going to tell you what code is needed... a blank EEPROM does not work. Every combination anybody can think of has been tried to no avail. Back when TechSpot supported password message exchanges, there were reports of only three fixes... and those were not verified. The person who claimed to have ways to deal with the D620 password died, or became too ill to assist. Nothing has been heard from him in nearly two years.
  5. rmoreno

    rmoreno TS Rookie Topic Starter

    Hi raybay:
    I have been reading some old post and i read one obout a this password ictkkch6 and you say it worked for your client:

    #2 08-02-2007
    TechSpot Evangelist Location: Four Corners, US
    Member since: Dec 2006, 8,480 posts

    Thanks. It worked for my client
    Sweet is the memory of past troubles! Cicero 106BC

    So is it posible a solution about to find a way without dell support, to get password that work to my laptot?

  6. rmoreno

    rmoreno TS Rookie Topic Starter

    Thanks everyone!!

    I solved my password problem!!

    I got the laptop's former owner company's name and then i called online dell support and they
    process the bios password in a few minutes.

    I think i was so lucky.

    Thank Raybay and everyone too.
  7. raybay

    raybay TS Evangelist Posts: 7,241   +9

    We find this imbalance a lot... Companies can get services individuals cannot.

    Smart of you to do it the way you did... and lucky you had a paper trail.

    But I am also grateful that Dell and others make it difficult for thieves to profit from their crimes.
    It just seems there ought to be a middle-ground... there are so many reports on this forum, that you would think Dell, HP, Sony, and others could have a service for a reasonable cost that would protect the owner, and still make something work for new owners...

    I could envision an online registration, when the password does not otherwise work... then, for a fee, the computer company could track down and verify the new onwer - user
  8. medmine

    medmine TS Rookie

    can any one get me password of my laptop DELL latitude D620 from service tag or from dump of eeprom (45PE20 read with super pro 3000U)
    service tag: fcd0s2j-5952b
    eeprom 45PE20

    Attached Files:

  9. raybay

    raybay TS Evangelist Posts: 7,241   +9

    TechSpot does not provide password assistance, as a matter of policy.
  10. Jeanenry

    Jeanenry TS Rookie

    Assuming u can get CD access u can reprogram the bios using Dell's bios upgrade, found on their driver section. The boot block reprogram is usually done with FD but Dell's bios files are 2 big for FD. A blank pw then will be available.
  11. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Have you ever done it, Jeanenry?
    It is our understanding that you cannot perform that that task when the unit is passworded.
    The Dell tech support people deny what you say is possible if the machine is blocked by an unknown password.
    We keep hearing that it is do-able, but have never found anyone who has done it, or knows how to do it.
    Just another urban computer legend, methinks.
  12. tito2007

    tito2007 TS Rookie

    Dell Latitude d830 bios password

    Hi, everyone

    My son's laptop cannot boot due to a grey screen asking for a password authentication, he saying he didn't put any password. can someone help me on this one.
    Dell latitude D830

    Service Tag# DM5Y5H1
    Express service code : 29638417717

    authentication code: # DM5YH1 - 595B

  13. raybay

    raybay TS Evangelist Posts: 7,241   +9

    TechSpot folks cannot help you with this issue. Talk to Dell. Prove you are the owner, then deal with Dell USA.
  14. gmo4554

    gmo4554 TS Rookie

    man so noone knows any program or anyting we can do to override, or reset the bios pasword on the latitude d620....i just got it from a pawn shop.
  15. raybay

    raybay TS Evangelist Posts: 7,241   +9

    No luck. No can help here on TechSpot

    I can tell you from a great deal of experience repairing Dell laptops that the D620 is considered one of the three most difficult motherboards on which to repair a password problem.

    There are places you can find on eBay and in Google searches who will replace the EEPROM that holds the password for about $100 to $120... and I have seen those work well.
  16. gmo4554

    gmo4554 TS Rookie

    well, can the motherbord just be replaced then???? or is there anything that i can replace, im not so much worried in fixing it, if its easier and faster to replace soething, and just buy new softwear, i would rather do wat can i do????
  17. raybay

    raybay TS Evangelist Posts: 7,241   +9

    The motherboard can be replaced... not a big job. Look on eBay or at Dell for a Dell Refurbished motherboard... using the identical part number as on your system board.
    But they are rare due to the high incidence rate, and run between $89 and $149 depending on the day for a refurbished one. New ones are $279
  18. gmo4554

    gmo4554 TS Rookie

    so i jut have to match the part number on the motherboard....thats it???????
  19. raybay

    raybay TS Evangelist Posts: 7,241   +9

    There are actually six different Dell boards that will work, but I don't remember the model numbers...

    The trick is in finding them at a good price.

    But jot down all the numbers of boards available on eBay, but do not get the board there unless it is Dell refurbished. Sometimes you can luck out with a board that was available because of a damaged screen... but that is rare with the D620 and related series... It is among the most difficult Dell boards to repair when there is a password issue.
  20. gmo4554

    gmo4554 TS Rookie

    WELL, i dont know if this isrih, but he ones on ebay say, xd299, gk189, nVidia vga rrt932, r894j, this wat im looking for....none of them say dell refurbished thouhg
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