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Latitude E6420 - what would cause the screen to do this?!

Discussion in 'Mobile Computing' started by aegisrose, Aug 23, 2012.

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  1. aegisrose Newcomer, in training Posts: 73

    Hello Forum,
    I received a laptop support request from one of my users... the user insists that there was no "drops" or "water incidents" or "yanking by the screen side". I'm giving him the benefit of the doubt and thought I'd ask the community.
    What would cause something like this on a laptop monitor?
    [IMG]
    aegisrose, Aug 23, 2012
    #1

  2. Cobalt006 TechSpot Booster Posts: 838   +44

    Bad video chip to say the least . He maybe right . I have seen screens do this to. Either way not a cheap fix .If fixed at all.
    Cobalt006, Aug 23, 2012
    #2

  3. alexe3831 TechSpot Enthusiast Posts: 113

    I agree with Cobalt
    alexe3831, Aug 27, 2012
    #3

  4. aegisrose Newcomer, in training Posts: 73

    Thanks for the response...

    Here's an update: We called Dell (workstation still under warranty) and they said that it looked like accidental damage. They sent a tech out to site, whom replaced the LCD screen, and it worked. They were polite about it, but firm that when screens "bleed" like that (diagonally and drippy) it's physical damage and not hardware related.
    aegisrose, Aug 29, 2012
    #4

  5. Cobalt006 TechSpot Booster Posts: 838   +44

    Well glad to hear it was under warranty and they fixed it.
    Cobalt006, Aug 29, 2012
    #5

  6. Tmagic650 TS Ambassador Posts: 18,994   +73

    Yes, something heavy was placed on the closed laptop's top, and excessive pressure damaged the display... very common:)
    Tmagic650, Aug 29, 2012
    #6
     

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