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Likely a motherboard issue?

Discussion in 'Other Hardware' started by ikesmasher, Nov 18, 2012.

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  1. ikesmasher TechSpot Addict Posts: 1,128   +85

    The build consists of a core 2 quad running at 2.6ish (is it a Q9400 or something like that, I think)
    has 4 GB DDr2
    9800GT
    and some intel branded motherboard

    Until the new build (im getting this from a bro) what happened was it stopped detecting half the ram and started running mindboggingly slow. Nothing as slow as hard drive issues would cause, I mean, it would take minutes to open a web browser and games he used to be able to play fine (like GTA IV) would barely run then crash later on (saying your pc isnt good enough to run this game or something like that). So its nothing a hard drive would (or should) do. The mothervboard seems a likely choice for RAM problems, but would it cause the speeds? his CPU was running very hot at some points before this happened(70ish? idk.) but it still worked fine. So thats my question, is it a definite motherboard problem or is it a possible CPU problem or something? (I would be buying a new drive since he took the old one out, and a new motherboard if that was the problem...and maybe a better heatsink)

    If the CPU is the problem, ill probably just part the whole thing out and use the money towards a new build
  2. jobeard TS Ambassador Posts: 12,339   +132

    What version of windows and is it 32 v 64bit?

    64bit systems with only 2gb active ram would be a poor performer. however, don't judge the system using the Internet - - there are many more reasons for poor network performance.

    Process of elimination to test memory:
    Keep stick in slot 1 and remove stick in slot 2; reboot - if it runs, stick 1 is good, else

    Pull stick 1, insert stick 2 into slot 1 and reboot - - if it runs stick 2 is good, else trash and replace w/new

    If #2 is good & #1 is bad, replace
  3. ikesmasher TechSpot Addict Posts: 1,128   +85

    Ram has been tested in another PC and is working fine.
    idk if he has 32 bit or 64 bit.
    I wasent using the internet to judge,I was referring to the time it actually took to open the browser
    Point being the PC is running stupidly slow for its specs. I know the ram is working properly, and the graphics card is. Leaving pretty much the CPU or the motherboard (he is using the old hard drive in a new build just fine so its not that)
    Thanks for any more help you can suggest
  4. jobeard TS Ambassador Posts: 12,339   +132

    hmm; actually that depends upon getting the program showing as a task in the taskbar or looking for the homepage to be displayed.

    try this; get a command prompt and enter nslookup 8.8.8.8. Then use tracert to the NAME shown

    ===> to see browser launch time only change the homepage to about:blank <====
  5. ikesmasher TechSpot Addict Posts: 1,128   +85

    It was more or less an example, all programs take a long while to load.
  6. ikesmasher TechSpot Addict Posts: 1,128   +85

    OK I have the PC and its definately a mobo issue. Its the second (2 ram slots) ram slot (furthest away from CPU). the RAM is good and the CPU is definately running full speed.Installed a temporary 40GB IDE drive and its fine too.

    Anyway, I have a new LGA775 board picked out, and my question is do I need to get some new thermal paste as well? swapping the CPU/heatsink into a new mobo will probably be the hardest thing ive ever done in building (ive only built one PC before and added/taken some parts out of others). Will the CPU be STUCK to the heatsink (stock q9400 heatsink) is my biggest question? will I have to get some thermal paste remover or something? Or just scrape off the old stuff and apply new? or is that even necessary? help is appreciated!
     
  7. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    Yes since you have to take the heatsink off to get the CPU out of the socket, you should apply new thermal paste. Its probably not truely neccessary, in a pinch you can get away with it, but it would be wiser to apply new thermal paste if your going to be using the machine a bit and putting it under load.

    Nail polish remover or rubbing alcohol removes thermal paste /w a q-tip or cotton swab very well.
  8. ikesmasher TechSpot Addict Posts: 1,128   +85

    Ok thanks!
  9. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    I should add in my opinion it depends on whether or not the paste has enough left on the HS/CPU and is spread well + no dry spots, plus most importantly hasnt gone crusty. If its still smooth and not crust like then ya fine to use it, you just dont want high temps to come about from not enough being on there or it being an old crusty application is all.
    ikesmasher likes this.
  10. ikesmasher TechSpot Addict Posts: 1,128   +85

  11. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    Way to check is you see what Socket the motherboard has, then what socket the CPU takes. There are different pin counts per socket/cpu. The website says the mobo is:

    That means its made by Intel, model DG41CN, Socket 775, and its a MicroATX motherboard which is smaller than a regular ATX mobo. Thats why theres only 4 PCI slots of various sorts. A ATX mobo is longer and has room for more slots.

    So next step is see what a Q9400 takes for a socket. A google on q9400 socket brings me to Newegg page, I click details, and its a socket LGA 775. So yes it will work. A quick verify to make sure the mobo supports the CPU's FSB speed (Front Side Bus, thats mobo communications with the CPU), the CPU is 1333MHz FSB and the mobo supports Supports 1333/1066/800 MHz FSB speed. So your in luck!
    ikesmasher likes this.
  12. ikesmasher TechSpot Addict Posts: 1,128   +85

    Got all the stuff I needed and prepared for the push pins of death procedure.
    Im about to throw something right now. Two of the white plastic legs (one on two different pins) snapped off, pretty much meaning I cant use the heatsink. Is there anything with glue or zipties or something I can do to fix this stuff?
    Whoever created push pins for heatsink installation needs to be fired. Feels like im about to break to mobo trying to get them in in the first place (and yes, im installing them correcty.)

    I wish I stopped when I had three of the pins in but I was trying so hard to get the fourth. Now I cant even do it. Glue? anything? PLEASE HELP.
  13. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    Dont use glue. Just run some zipties through the mobo, around the back (you may have to take off the back mounting plate) and then up and over the heatsink/fan. I agree with you, push pins are the death of things and are an absolute nightmare. I messed with them a few times when I worked at the computer club house and they suck.
  14. ikesmasher TechSpot Addict Posts: 1,128   +85

    Any alternative to zipties?
  15. LukeDJ TechSpot Booster Posts: 316   +66

    Dude, I'd just buy a new cooler, you don't want to be running a PC with zip ties holding the heat-sink to the CPU, you're just asking for trouble. Get a cheap aftermarket cooler like the Hyper 212 Plus (not an evo, which is not compatible with 775) and you'll get much better temperatures and the ability to overclock if you desire.

    http://www.newegg.com/Product/Product.aspx?Item=N82E16835103065
  16. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    I had zip ties holding a 92mm zalman fan to the stock P4 heatsink forever. Best alternative I can think of is yarn or fishing string. Both are strong and non conductive. If the heatsink isnt held down well against the CPU leaving an air gap you could nuke your chip though. So ya wanna make sure its a strong solution. I left my PC on its side as a precaution while mine was zip-tied but then it lived on and years later my little brother kept the rig upright. I buy aftermarket coolers just to avoid intels peg leg heatsinks. I was providing a solution to get you up and going for the moment :)
  17. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    Or Artic Alumina is a thermal adhesive that can glue the heatsink to the chip. Just throwing things out there
  18. ikesmasher TechSpot Addict Posts: 1,128   +85

    Read they buying the right size screws alongside some washers and nuts can be a better permenant solution than the clips, if I remove the clips and use those wholes. Possible?
    Thanks for helping BTW.
  19. ---agissi--- TechSpot Paladin Posts: 2,369   +9

    Sounds likely to me. Just get some rubber, plastic, nylon, whatever non conductive washers. Make sure no metal is touching traces on the motherboard or it'll short.
  20. ikesmasher TechSpot Addict Posts: 1,128   +85

    Kk> So wait, if I were to use, zipties, would I wrap the zip ties around the entire board to get them through the heatsink and the board? how would I use zipties?