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LinkSys BEFSR41

By wimberley2001
May 12, 2010
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  1. I have a linksys befsr41 router and internet service provided by comcast. Everything was working fine then I started having intermittent connection issues. Now I can not connect to the internet via the router. If I connect any of my pc's directly to the cable modem all is good. All of the led's on the router light up like they are supposed to and the pc's show connected to the router but no internet. I have reset the cable modem and the router no go.
    I cleared everything out and started over, going step by step to set up the router still nogo. Does anyone have any suggestions. I tried contacting linksys/cisco and they said that my support time is over so they can't help me. I tried their so called 24/7 free live chat and low and behold, no one was there to respond from their end. Please help. I am ready to build a bonfire using the router, cable modem and all the pc's in my house and go back to pen and paper and physical shopping.
  2. mailpup

    mailpup TS Special Forces Posts: 8,436   +218

    If it is still under warranty, I would initiate the RMA process.
  3. jobeard

    jobeard TS Ambassador Posts: 13,412   +315

    let's get some configuration info before we reach for that hammer ---

    • power off EVERYTHING and wait 30 sec
    • power on the modem and wait another 30 seconds
    • now power on the router and ... (yep) wait some more
    • FINALLY boot the system
    • login as usual
    • get a command prompt (Run->cmd) and enter
      ipconfig /all >myTCP.txt

    when done with the above we need to see the contents of the following lines
    Code:
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : dadadad.com
    
    IP Address. . . . . . . . . . . . : 192.168.0.4
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    
    
    and you can view that information thusly
    more <myTCP.txt

    maybe you can print a page and take it to another system for your next follow-up
    (open the file with notepad myTCP.txt in the command prompt window
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