Hi everybody !
I need some help, my mum's computer got a lot of BSOD : during a game, surfing or without doing anything at all... BSOD can appear 7 times a day or I can't get nothing for 3 days...
I've already format the hard drive twice (one normal and the other in low format mode), the BSOD keep appear.
I done 10 passes in Memtest with 0 errors, then i removed one RAM and do a retest, 8 passes, 0 errors and the BSOD are still there (the fans are clean too).
It's a laptop (MSI EX620), bought in january 2009... My mother tell me that the BSOD wasn't here at first, they apparently appears after the install of Microsoft Arcmouse... But I've got some blue screen even during installation of windows or in a live CD... (well this was a long time ago and I can't remember if the USB receiver from the mouse was connected...) Anyway I just start to remove this receiver to knowif it is the problem, but as BSOD are unpredictable and want some help during my test...
I attached the latests minidumps. (I've other one (not attached) showing me errors on athr.sys ; dxgkrnl.sys ; tdrpm288.sys or hidusb.sys)
Thanks in Advance !!
Bouiba (from France)
I need some help, my mum's computer got a lot of BSOD : during a game, surfing or without doing anything at all... BSOD can appear 7 times a day or I can't get nothing for 3 days...
I've already format the hard drive twice (one normal and the other in low format mode), the BSOD keep appear.
I done 10 passes in Memtest with 0 errors, then i removed one RAM and do a retest, 8 passes, 0 errors and the BSOD are still there (the fans are clean too).
It's a laptop (MSI EX620), bought in january 2009... My mother tell me that the BSOD wasn't here at first, they apparently appears after the install of Microsoft Arcmouse... But I've got some blue screen even during installation of windows or in a live CD... (well this was a long time ago and I can't remember if the USB receiver from the mouse was connected...) Anyway I just start to remove this receiver to knowif it is the problem, but as BSOD are unpredictable and want some help during my test...
I attached the latests minidumps. (I've other one (not attached) showing me errors on athr.sys ; dxgkrnl.sys ; tdrpm288.sys or hidusb.sys)
Thanks in Advance !!
Bouiba (from France)