My cable ISP announced it was doubling my plan's download speed last December, to 200 mbps. As my chip's capacity is only 100 (old Dell Inspiron 600m, XP SP3) this was not very helpful. However, in the last month, my download speeds have really cratered. Speedtest.net says d/l never exceeds 20 mbps, although uploads can be almost normal (6-11). I am direct-connected by ethernet.
Naturally I contacted the ISP, and was told over the phone that my account had packet loss ranging from 5-80% almost every hours, sometimes multiple in an hour. They said it was nothing wrong on my end, that the problem was between their exchange and their ultimate 'server'. Because I was the only customer on my 'blade', they felt no urgency to fix the matter. I asked for a fix to be scheduled, but things still stank a week later, so I called and asked for a specific date. Now they insisted I had to go through the kabuki of a service tech coming out to check all my local connections, and replace the modem.
Jumping ahead, they found no connection problems, replaced the modem (same model, Technicolor) and said the speed problem had to be in my antique computer.
Today I tried Last Known Good Configuration (no improv't), tried Safe Mode w/Networking (to run speedtest) but couldn't connect w/internet that way. Did a scan w/Malwarebytes, detected no malware. Decided to do a System Restore to a month ago, but only available dates were this month (fishy), SR did not fix problem.
I'd appreciate any advice on how to pinpoint where the issue is, so I can fix it. These speeds are near-dialup, and it's really messing me up.
Thanks in advance for your help.
Naturally I contacted the ISP, and was told over the phone that my account had packet loss ranging from 5-80% almost every hours, sometimes multiple in an hour. They said it was nothing wrong on my end, that the problem was between their exchange and their ultimate 'server'. Because I was the only customer on my 'blade', they felt no urgency to fix the matter. I asked for a fix to be scheduled, but things still stank a week later, so I called and asked for a specific date. Now they insisted I had to go through the kabuki of a service tech coming out to check all my local connections, and replace the modem.
Jumping ahead, they found no connection problems, replaced the modem (same model, Technicolor) and said the speed problem had to be in my antique computer.
Today I tried Last Known Good Configuration (no improv't), tried Safe Mode w/Networking (to run speedtest) but couldn't connect w/internet that way. Did a scan w/Malwarebytes, detected no malware. Decided to do a System Restore to a month ago, but only available dates were this month (fishy), SR did not fix problem.
I'd appreciate any advice on how to pinpoint where the issue is, so I can fix it. These speeds are near-dialup, and it's really messing me up.
Thanks in advance for your help.
