TechSpot

Macbook Pro DVD Burner Problems

By Jayb118
Jun 19, 2008
  1. Hi, first i hope i have posted this in the right section, i saw the part for Mac OS but this is hardware. If it's wrong then i apologize :)

    The problem is the dvd burner built into my MBP keeps giving me errors when burning to dvd. It tells me things like "the disk cannot be verified and may be unreliable" and just recently something like "the disk cannot be burned because of communication with the dvd drive".

    Im fairly new to mac being primarily a PC user so i'm pretty stumped really and especially since this is a laptop and the drive is built into the machine.

    Hope someone can help me :D thank you.

    Jay.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    The drive may be worn out... They don't last forever
     
  3. Jayb118

    Jayb118 TS Rookie Topic Starter Posts: 32

    I'd hope it isn't worn out, i've only had it a few months and i've rarely used the dvd burner :(
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Is the Macbook under warranty?
     
  5. Jayb118

    Jayb118 TS Rookie Topic Starter Posts: 32

    Yeah its under the apple care 5 year thing. It's a weird problem though, sometimes it will burn them ok and other times it doesn't.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Have Apple care replace the drive
     
  7. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,632   +321

    Yep, call Apple, this is not normal behavior. AppleCare is very good about fixing stuff like that. If you live near an Apple Store they may even do right there for you, and surely by the next day. If not Apple will overnight you a box to ship it back in, that will be overnighted to them, they will fix it and overnight it back, so you won't be without your laptop for very long.

    One thing you could try before you call Apple is try different media. I've never had any problems with the DL burner in my Powerbook, but maybe whatever they are using now in them is more picky about what you feed it.
     
  8. Jayb118

    Jayb118 TS Rookie Topic Starter Posts: 32

    I just tried it with a regular CD-R and it burned the disc and then told me it may be unreliable because it couldnt be verified. Although i put it in my dad's pc and it played ok.

    So you guys definatly think i need to get apple to check it out? I dont live near an apple shop so would have to get them to send me the box.
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Yes go to Apple's support and find out what you need to do to get the burner replaced. FedEx has laptop packing boxes available at their many outlet stores
     
  10. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,632   +321

    Apple will send him a box to ship it back in, postage paid, and overnighted both ways. He won't have to do anything except call them and pack it up once he gets the box.
     
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