Major Audio Problems

By PlzHelpWSound
Nov 28, 2008
  1. Dear anyone,

    please help me. the audio on my computer has stopped working. i dont know what caused it. ive been working on it for weeks, looking at forums and probably doing more harm than good. I have a cisnet computer, so i went to the cisnet website and downloaded the missing audio codec or whatnot... now, when i try to install it, it gives me the error message "Driver not found! Reboot your system, and run setup again."... i dont know if i'm even trying to install the correct thing, but ive run into a dead end and i really need help...

    (in case you couldnt tell, im no good with computers, so i dont understand fancy computer talk...) completely lost

    thanks in advance
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Will need some more detailed info about your computer
    Click to download then run Everest Home. From top of Everest window:
    • Click File->Preferences
      • Check English
      • Then (still under Preferences) click Report and uncheck Include Debug Information
      • Close Preferences window
    • Click Reports->Report Wizard. Get a Custom Report report in plain text. Check these items
      • Computer
      • Motherboard
      • Multimedia
    • Attach the report file to a TechSpot post. When you create your TechSpot post, use the paper clip icon to attach the report. (If you don't see it among your icons, you need to click the TechSpot Go Advanced button towards bottom of window)
    Check if Windows reports any problem devices
    • Click Start->Run, enter: msinfo32. (It may take a short while till a second window opens)
    • Expand Components (click + sign next to it)
    • Click Problem Devices. Anything appear?
    • If yes, click it, then Edit->Select All then Edit->Copy and then paste into your next post
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