Major system problems

By smithjr1981
Jan 12, 2009
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  1. I'm trying to fix a computer for a friend...this computer has major problems...Any time you try and click an application...it won't open...I have to go into the my computer so that I have an address bar to use...that's how I access the internet...also, when I press ctrl alt del, the task manager doesn't even open up.....running windows 2000. I downloaded AVG and scanned, and it found 700 infections and cleaned them, but still having problems...Can anybody help me get this thing fixed???
  2. maddmatt02

    maddmatt02 Newcomer, in training Posts: 115

    if there isnt too many programs youd have to reinstall or pictures youd lose, I always just format and do a fresh install. of course you could move files to an external hdd to save videos and pics, etc...

    not sure if ether of you have a windows cd though. does it have a system restore partition?
  3. smithjr1981

    smithjr1981 Newcomer, in training Topic Starter

    Actually, the os running is windows 2000 professional. He doesn't have the disk, and, there's no system restore option...so...where do I go from here??
  4. rev_olie

    rev_olie TechSpot Maniac Posts: 598

    Have you tried a registry repair?

    Use the the registry cleaner on CCleaner.

    Ive got instructions here. Follow them, the registry part is further down and see what happens.
  5. smithjr1981

    smithjr1981 Newcomer, in training Topic Starter

    Okay..here's where I'm at so far....I downloaded CCleaner v2.15.815 and ran the cleaner and the registry integrity....I still cannot open most applications, including my yahoo messenger or the internet explorer. Task manager will not open either....every time I click on yahoo messenger, the hourglass pops up like it's gonna work, then nothing happens...I even uninstalled and downloaded again....so what do I do next??
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Have a look at:

    UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    This the first thing that support should quote on these issues ;)

    Note: Try Safe Mode with networking
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