Major virus problem

By puddledmudd
Jan 14, 2010
  1. I need help, please. My computer has contracted some bad mumbo jumbo. I can't open a single thing except Firefox. I mean, not a single thing. Won't let me open any of my anti-virus software, malware bytes, not even any of the window programs that have nothing to do with security. I have tried running through your 8 steps, but when I try to run any of the programs it says the file is infected. Every file is infected that I try to run, including new ones that I try to download. Also, it will randomly open the internet explorer on it's own with some variously selected porn site. Please help!!!
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please do this:

    • Make sure to use Internet Explorer for this
    • Please go to FREE on-line scan service
    • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:
      • c:\windows\system32\userinit.exe
    • Click on the Upload button
    • If a pop-up appears saying the file has been scanned already, please select the ReScan button.
    • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
    • Paste the contents of the Clipboard in your next reply.
    Also scan these,


    Paste the report in your next reply. We'll go from there.
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