Mal/Generic-A

[SCL677]

Hey Everyone,
I'm new to this site so hopefully someone in here can help me with this virus problem. My computer has been infected with mal/generic-a. This is one stubborn virus that I have trouble trying to get rid off.
As advise by user, hellokitty, I've ran through several spyware and malware scanner.
I follow the techspot 8 steps and attach is my result.

Hopefully someone in here can help me with a walk through on how to get rid of this darn virus.

Appreciated and thanks in advance.

 

[touch]

Hello SCL677

Sorry for late reply. Do you still need help ?

 

[SCL677]

Thanks for replying. Yes. I still do.

 

[touch]

Ok.

Remove/uninstall from " Programs and Features " in controlpanel:
Norton or Bitdefender.

Also remove Viewpoint.

Reboot.

Please download combofix here ->
ComboFix
Before Saving it to Desktop, please rename it to 321.com to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted.
Usually located in c:\combofix.txt, please attach it to your next post

 

[SCL677]

Hi touch, thanks again for your reply and assistance.
I went into C:\program\commonfile\symantec and deteled the folder.
For some reason comodo is still showing norton antispyware running.
So I'm having trouble locating Norton so that I may disable or remove it.
In any case I scan the computer with comodo and attach is the results.
Please open the attachment for details.