Hi. I would be grateful for any help. I am attempting to follow the 5-step-viruses-spyware-malware-preliminary-removal-instructions listed. Before I can start the process, one of the first things stated to perform is the quick scan using Malware Bytes. This I have attempted to do but it keeps crashing. I did perform full scan yesterday prior to seeing this thread and am not sure on best way forward, as in, cut & paste yesterdays MBAM log into this thread and move on to GMER or if I need run quick scan again. If I need to do quick scan how I do get past the crashing. Note I also ran avast scan yesterday prior to being aware of this thread. The error report content for the crash does not allow me to cut & paste or I would have placed into this thread. Any suggestions would be gratefully received. Patrick.