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Malware Bytes has stopped working

By Dawn999
Aug 1, 2014
  1. I am inundated with adware and purchased Malware Premium thinking it would help.
    So far I cannot get it to scan.
    It freezes and "Stops working" as it Looks for Updates.
    I did a clean install, rebooted, disabled Symantec Protection, and installed.
    Same problem. I am so frustrated. Have reached out to them, but have not heard back.
    Am running Windows 7 if that helps.
    Any suggestions? Thanks,
     
  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===============================

    1. Uninstall Malwarebytes' Anti-Malware using Add/Remove (Programs & Features) programs in the control panel.
    2. Restart your computer (very important).
    3. Download and run this utility.
    4. It will ask to restart your computer (please allow it to).
    5. After the computer restarts, install the latest version from here.
     
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