Malware/virus cleanup

[bpond]

Hi,

Hope someone can help. I have followed all the preliminary instructions. I am attaching my Malwarebytes log, Super antispyware log and Hijackthis log.

I will say that since running all the programs recommended, things do seem to be better but I want to make sure that I get it all cleaned up.

Thanks in advance

 

[mflynn]

Good job.

You had a lot of found items some were deleted some Quarantined some to be deleted on boot!

It is possible that it exposed more by cleaning and 2nd runs should get those. We need a clean log!

So UPDATE both MBAM and SAS and run again Quickscan on both attach the logs.

Mike

 

[bpond]

Hi Mike,

Thanks for offering to take care of me.

Both mbam and sas have been updated and quick scan run. Both came back clean. I have attached them anyway for your reference.

Let me know what's next if anything.

Thanks,
Bob

 

[mflynn]

Your logs are clean. But...

These 2 entries should not be there unless you have not rebooted since cleaning, it should have requested a reboot.

O20 - Winlogon Notify: urqPhhHa - C:\WINDOWS\
O20 - AppInit_DLLs: gxryvc.dll

So reboot then do the below.

Download SD Fix to Desktop.

http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

On Desktop run SDdFix It will run (install) then close.

Then reboot into Safe Mode

As the computer starts up, tap the F8 key several times.

On the Boot menu Choose Safe Mode.

Click thu all the prompts to get to desktop.

At Desktop
My Computer C: drive. Double-click to open.

Look for a folder called SD Fix. Double-click to enter SD Fix.

Double-click to RunThis.bat. Type Y to begin.

SD Fix does its job.

When prompted hit the enter key to restart the computer

Your computer will reboot.

On normal restart the Fixtool will run again and complete the removal process then say Finished,
Hit the Enter key to end the script and load your desktop icons.

Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
Attach the Report.txt file to your next post.

Then the below.

Download ComboFix

NOTE: If you have had ComboFix more than a few days old delete and re-download.

Get it here: https://www.techspot.com/downloads/5587-combofix.html
Or here: http://subs.geekstogo.com/ComboFix.exe

Double click combofix.exe follow the prompts.

When finished, it will open a log.
Attach the log and a new HJT log in your next reply.

Note: Do not click combofix's window while its running. That may cause it to stall.

Last after all the above is complete (not before) a new HJT log.

Mike

 

[bpond]

Ok. Here are the three logs. I have not done anything about removing any of the items in the HJT log.

Bob

 

[mflynn]

Fantastic, that's what I'm talking about!

You did a great job! I could not ask more!

We had many found/removed by ComboFix so lets confirm it is now clean.

So run ComboFix once more and post log.

If clear we are finished.

But also give me your evaluation of the status of how your computer is working now. And if there are other issues we need to address.

Mike

 

[bpond]

Hi Mike. Here is the log. The system seems to be working well right now. No more random web searches and I have now been able to turn on windows update again.

I do have a question though. I am running a purchased version of TrendMicro home edition. I have turned off the firewall in favor of Comodo. Am I good with this or should I be considering another program. I have Norton on my daughter's laptop and it seems to work fine. I am a little bothered by the fact that the trend micro was not able to get rid of this for me. Should I be concerned going forward?

Thanks again for all your help.

Bob

 

[mflynn]

Opps

The below are inactive but leftover files that need to be removed.

Left Drag mouse and Copy for Pasting all text in the box below.
Make sure the slider bar goes to bottom from the @ to the end of the second exit.
Then paste to the black screen of an open command prompt. It will run and close the prompt back to desktop

@echo off
attrib -h -s -r C:\32788R22FWJFW.0.tmp
attrib -h -s -r c:\windows\system32\jnfkosny.dll
attrib -h -s -r c:\windows\system32\ktmkklkc.dll
attrib -h -s -r c:\windows\system32\xtjtlgmw.dll
attrib -h -s -r c:\windows\system32\hguwamqq.dll
attrib -h -s -r c:\windows\system32\yjoswfcl.dll
attrib -h -s -r c:\windows\system32\xucuixjh.dll

del /f /q C:\32788R22FWJFW.0.tmp
del /f /q  c:\windows\system32\jnfkosny.dll
del /f /q  -r c:\windows\system32\ktmkklkc.dll
del /f /q  -r c:\windows\system32\xtjtlgmw.dll
del /f /q  c:\windows\system32\hguwamqq.dll
del /f /q  c:\windows\system32\yjoswfcl.dll
del /f /q  c:\windows\system32\xucuixjh.dll
exit
exit

Sorry but reboot and run Combofix once more to confirm removal.

Answer to your questions Comodo Firewall is one of the best so keep it.

Trend is good but Avira is better even if free.

Mike

 

[bpond]

Here is the last (hopefully) log. Am I clean?

Thanks,
Bob

 

[mflynn]

Except for these little boys. A couple did not delete and a couple I over looked.

C:\32788R22FWJFW.0.tmp
c:\documents and settings\All Users\Application Data\{83C91755-2546-441D-AC40-9A6B4B860800}
c:\windows\system32\drivers\nsrwuel.sys
c:\windows\system32\SETE55.tmp

Run MBAM Update the click More Tools-Run Tool.

Copy and paste each line above one at a time into the File name: and click Open to add to be deleted.

When finished reboot. Combofix once more to confirm they are gone.

This should do it. We will see!

Mike

 

[bpond]

Hi Mike,

First two told me no file selected. I think the second two worked just fine.
Log attached.

Thanks,
Bob

 

[mflynn]

OK my mistake again those 2 were Folders not files.

Do the below.

Left Drag mouse and Copy for Pasting all text in the box below. Make sure the slider bar goes to bottom from the @ to the end of the second exit.

Then paste to the black screen of an open command prompt. All may not apply so ignore errors.

@echo off

rd /s /q "C:\32788R22FWJFW.0.tmp"
rd /s /q "c:\documents and settings\All Users\Application Data\{83C91755-2546-441D-AC40-9A6B4B860800}"
exit
exit

Reboot Run combofix to confirm gone!

Mike

 

[bpond]

Here you go

 

[mflynn]

Yeaaaaa! You are so clean you squeak!

You did it.

OK before I post a Thread closing give me a Status of how your computer is running and if there are any remaining issues.

Mike

 

[bpond]

Everything seems to be running fine. I will be sure to repost if anything crops up. Thanks again for all your help. You guys rock!

Bob

 

[mflynn]

Thread closing

Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

Remove ComboFix
Start-Run
type
combofix /u
Hit enter or click OK.

Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe

Save to desktop.

This will remove all the tools we used to clean your computer.


Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

If prompted to Reboot click, Yes.
OTCleanit will delete itself when finished, If not delete it by yourself.

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Run CCleaner again twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
Fantastic cleaner.
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The issues can and are likely found is in System Restore so do the below

Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

Then Start-Programs-Accessories-System Tools-Disk Cleanup
Click OK to accept C:
Select all Boxes
Then click More Options
Here click System Restore and OK to "Are you sure" and the OK to Run.

As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

It clears what is known as Shadow copies which are used by specialized back up programs.

This is if you have the Volume Shadow Copy running which is the default.
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Every two weeks or so, run MBAM and SAS until clean.

They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

If they find something they can not clean, then get back to us.

Additionally run CCleaner. ATF-Cleaner and KCleaner.
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I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

It was designed to be used with and to co-exist with other Virus scanners.

Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

It's like looking at it with 2 sets of eyes and from a different angle.

It works like some Firewalls do to learn what is good/bad.

After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

As it queries you about the prompt to help you determine to approve or not you can google it with one click.

http://www.threatfire.com/Download/
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Look at http://www.javacoolsoftware.com/spywareblaster.html

Run SpyBot ocassionally and use the Immunize function.
http://www.safer-networking.org/en/download/

I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html

Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

A Disk Scan (chkdsk) and Defrag are in order.

Mike