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Memory dump blue screen

By caufenkamp
Feb 2, 2012
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  1. Hello,

    My laptop has been acting funny for awhile. I have had the Blue Screen a couple times. It happened again tonight and i would like to see if someone could help me. It happened to me when i was playing aion. I just signed on and got into the game. I have attached a file from the minidump folder in my windows folders. On occasions my computer freezes all together and needs to be restarted to work again. When i boot, occasionaly it will freeze there when i log in and i cant do anything. If you need something else please let me know.

    I am running Windows 7 64Bit edition.
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,167   +37

    Your error is 0x0000001A: MEMORY_MANAGEMENT
    This memory management error is usually hardware related.


    For diagnostic purposes we want you to run Memtest on your RAM.

    1. Go to www.memtest.org and download the latest ISO version which is 4.20. It is free and perfectly safe.

    2. Burn ISO to a CD.

    3. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS) The test will take over.


    There is a Tutorial: How to use Memtest in our Guides and Tutorials forum; follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

    Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes (not hours; this test is not measured by hours); the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

    There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    If you have errors you have corrupted memory and it needs to be replaced.

    Step 2 – Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.


    * Get back to us with the results.
     


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