"Memory Management" BSOD help needed

yes....Host Process stopping working..i get that a bunch of times..and in the event viewer it shows like 13 errors all at the same time! I think these problems are related!

Same here

Hi Guys,

I won't be able to help directly but I have the exact same issue as you have!!!
Here is my experience:
My system crashed the first time as I was installing Vista. Since then I have completed a cleaned install. Updated all the drivers and still got the same BSOD message on memory management. The code is always the same 0x0000001a.

I tested the memory with memtest and tried new ones (order from Dell) it is not that. I also try 1-2-3-4Gb as I read that the 630 with Vista was limited to 3Gb with no success either.
I got superfetch has stopped working, Host Services and other things...
Mozilla is also unstable.

I manage to get a crash everytime I use "picture software" such as Picasa, Canon utilities...But as you guys I don't get crash when playing games. Sometimes the games stop but I don't get BSOD.

I got my PC tested by Yoyotech in London, I discovered at my own cost that they are doing testing not repair they give me back my machine with the same error but charge me 50£ for testing the element and told me that everything is fine!!! Got the BSOD when I power my machine...

This is weird, let me know if you find a way to get around that.

Detail of the beast:
Intel Core 2 Quad (Q9300) 2.5Ghz - 4 x 1333FSB - 6Mb L2 Cache - EM64T - Quad MultiCore

4096Mb DDR2 800Mhz Memory Dual Channel (4 x 1024Mb)

2 x 640Gb SATA 7200rpm Hard Disk Drive

16x DVD+/-R/W Drive SATA
DVD-ROM/CD-RW Combo Drive SATA
System Vista premium 32bits

i can play games without crashing, and my firefox also is unstable and crashes! Hmm... 3 people with a 630i with exactly the same problem? i have in my machine 4gigs of ddr2 800- nforce 650sli mobo- Intel Core2 Quad Q9400 2.66GHz 6MB L2 Cache- 2 320gb sata hdd-geforce 9800gt- a sata dvd rom and a 2nd sata dvd burner -a 750w power supply- 7.1 intergrated audio- 19 in 1 merory card reader with bluetooth- vista premium 32bit....is your systems the same?

Mine is almost identical - CPU is Quad Q9300 2.5GHz, only one HDD and two Geforce 9800GT video cards but otherwise specs are as yours.

Same here I have a Nvidia GeForce9800GX2.
I bought my computer on ebay and don't get service tag hence cannot get access to there support what about you ?
I have started a thread on there forum called dell XPS630 memory management BSOD

C

Hello Ffrench, and Emko...
To find help, usually it is best to start your own threads,
since it is likely it will be assumed that your note is simply a reply to the original post /thread...

I just stumbled upon your posts because I noticed some activity on this thread...
and I am interested in helping folks with BSOD issues...

Read this excellent tutorial for help getting started... http://www.techspot.com/vb/topic33297.html

So... when you start your own thread...
Provide your system specs... (motherboard, processor, ram, version and service pack of windows, etc)
Provide as much detail about what your problem was as you can.
Provide information regarding any steps you have already taken.
If you have minidumps, attach the three or four most recent.

Someone here will notice the new thread, and will get to you as quickly as they can.
I hope this helps.

Hello everyone. I stumbled across this thread while searching for a solution to the same issue a customer of mine had also with an XPS 630I. I ran the Dell diagnostics that come with the computer and did a test on the CPU and lo and behold, it comes up with an error while testing the L2 Cache on the processor. Since they were still under warranty, they called up Dell and had the CPU replaced. I havent heard back from them yet but it was just yesterday so we'll see.

An update - After a brief email exchange with Dell support, during which they had me run some of the Dell diagnostics (no problems reported), they suggested I reload the factory OS image from hard disk, which I completed on 23rd May. Six days later it crashed with the same BSOD "Memory management".

Now awaiting a telephone callback to resolve this issue...

Did you they have you run any tests in particular? The ones I did was custom test and I did all the tests on the CPU. If that comes back with nothing, I would run the custom test, select all devices, check the run non-interactive test only checkbox on the right and then run tests.

Roymondo, I have just answered to another thread with a very similar problem you are facing.

I have ask for a kernel dump and not a mini-dump. I assume if you did contact dell, they probably ask for the same thing.

Anyway, if you do have it and can upload it somewhere so I can download it, I can help you.

If not, here is what i wrote in the other thread on how to create a kernel dump :

"How to make a kernel dump :
Go to control panel -> System -> Choose Advanced tab.
Under "Startup and Recovery" press the Settings button.
Under System failure -> Write debugging Information -> Choose Kernel Dump.

You should notice the directory it choose to dump the file. By default it should be dumped at \Windows\memory.dmp file.

When you finish setting up the kernel dump, just wait for next BSOD. this time it will take much longer to create the dump. When the dump will be created, log in back to your machine. Zip the memory.dmp file and just send it over somehow.

Memory Managment problems may happen from faulty drivers that courrpt the memory structure. What I will try to find is some evidence that a driver did courrpt it and it was not the memory/hardware fault.
"
With that, can you go to command prompt and run the command "fltmc filters" take the output and post it here.

Good luck,
EZ123

Fengalon:

Having looked back at their email, the only test they asked me to carry out was the Memory Test.

EZ123:
As luck would have it, I still have the Kernel dump from the crash on 29th May (it has crashed again since then, but I have also since changed the option to Minidump).

I am in the process of uploading it (85MB zipped) to an accessible location and will post details here when completed (in an hour or so at current upload speed...

Thanks for the offer to help - it is really appreciated.

Regards

Roymondo

OK - the memory dump should be available here:

http://digitalvault.bt.com/invite/l...5fcc-gemini07&t=f5e50840de292e82&r=mg&lang=en

Let me know if there's a problem downloading via this link and I'll try something else.

I have managed to download the dump.

It will take some time to completely understand the root cause but I do see an hardware related problem. This does not mean it is the hardware fault but may be a device driver handling that specfic hardware.

In the meanwhile, there is another test I would like you to run.

There is a tool on your \Windows\System32 called verifer.exe. This tool called driver verifier and on these kind of cases at help to provide a dump just before the problem and not after the problem.

BE AWARE, verifer will add a SERIOUS slowness to your machine, after getting a minidump you will HAVE to disable it otherwise the slowness will stay.

how to operate driver verifer : run \windows\system32\verifier.exe

On the first dialog box, choose "Create Standard settings"
On the second dialog box, choose "Automatically select drivers bult for older versions of windows"

Verify you do have ANY driver selects and press finish. Verifer will ask for a reboot.

After getting the minidump, run verifier.exe again. this time choose "Delete existing settings" if you didn't do this step, verifer will continue running on your machine and will cause serious slowness.

You may get a very fast BSOD with verifer so you may want to make sure you have access to safe-mode for removing verifer.

I will continue to look at the dump you provide, but getting the verifier information will be very helpful.

Thanks,
EZ123

Thanks for that quick response EZ123!

I will try the driver verifier tool in a few minutes (halfway through uploading some photos right now .

Just one query though - will the verifier trigger a BSOD more or less immediately? I ask this because typically (but not always) the machine runs fine for a few days before crashing, and I don't much fancy having the thing crawling along for days waiting for the BSOD to appear.

If the problem is somthing happens very soon and the crash is somthing that triggers it (I suspect that) then you should have a crash pretty soon. Not immediately,but may take a day.

Try run it and if you are not getting any BSOD after couple of hours just disable it.

It will also be a good idea for you to remove the bullfrog antivirus just before running the tests. antivirus mostly doing somthing wrong and the BSOD may be a false positive in that case. But at also may be the real issue.

EZ

OK.

Noted re the Bulldog Antivirus, but I would note that Bulldog is only a recent addition to my system (a month or so). The system originally came with another AV solution (McAfee I think) but I was not happy with that and installed AVG free edition instead pretty much straight away (the machine is now almost 6 months old). The blue screen crashes started soon after I bought the PC, so they easily predate the Bulldog installation.

But I will try your suggestion anyway. I'll report back here.

Thanks again

Roymondo

OK - I've now run the Verifier tool as instructed. I note that there was only one driver listed after the second screen - pxhelp20.sys. Does this provide any pointers to troubleshooting this problem?

No, its not.
Verifer works in general but focused on unsigned drivers. pxhelper is not digitially sign.

EZ

Thanks - By the way, I'm not noticing any slow-down of the computer either.

it may not slow down because the unsigned drivers are not active. but no worries. it still may give some information on the next blue screen.

EZ