"memory read/write failure"

By raebabe
Mar 3, 2004
  1. When I boot up this system (a DELL OPTIPLEX GX110) it hangs at the DOS prompts before the system gets to the Windows screen. In the DOS prompts I am seeing the only error I can find which is "memory read/write failure.....Decreasing available memory" Then it finishes booting up and I log in and it hangs at the wonderfull blue screen of death untill I unplug it. I have swapped the power supply & the memory stick and the I reseated the CPU to no avail but I've never seen this error.

    The entire error is as follows: "memory read/write failure at 0A38F12C, read 38D730D7 expecting 38D738D7 Decreasing available memory The amount of system memory has changed"

    When I swap memory sticks it only says "The amount of system memory has changed" but it still hangs.

    Has anyone ever seen this error to know what else I can troubleshoot?
  2. Masque

    Masque TechSpot Chancellor Posts: 1,058

    Are you swapping the memory with the "exact" same type of memory?
  3. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    You may have integrated graphics on that PC, where the graphics card-part has gone wrong. That is the only part of a PC that takes memory away the way you describe.
    If there is an AGP-slot, try a card in there and see what happens.
    Alternative is a PCI-graphics card.
    In either case, see if you can disable the onboard graphics.

    You might also try to go in your BIOS. There it might "shadow" ROM or Video-RAM. See if disabling that helps.
  4. raebabe

    raebabe TS Rookie Topic Starter Posts: 49

    At first no but since you suggested it I swapped with another GX110 and I got the same result.

    Also, if it were the memory card wouldn't I be getting a beep code. I didn't think it would let me log on (as far as I could log on anyways)?

    Realblackstuff: I'm troublshooting everything else right now
  5. Didou

    Didou Bowtie extraordinair! Posts: 4,274

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