Previously used this phone with Zune on my now-deceased PC with Windows XP (although even that took a while to establish). Now have an HP laptop with Windows 7 but Zune consistently refuses to recognize it and just comes up with the usual 'disconnect, turn off and reconnect'. I have downloaded both Microsoft Fixes and neither of them find anything wrong; I have uninstalled/reinstalled countless times; I have been into my certificates and made changes and/or deletions - and I m now simply running out of options ...and patience if I'm honest. Almost all the internet advice suggests the fix is easy. Would the fact I've worked on this for over a month now suggest I am a one-off?!!! A Google search revealed that there are many people who have had the same problem still unresolved after two years or so - just as often with other Windows Phones rather than Nokia. Can anyone help please?