Minidump Help Please

[xela22]

Hello everyone, I've just joined this website because I've been having trouble with the blue screen of death for Vista 64.

My blue screen of death has been happening randomly but usually after I shut down the computer. Yesterday, it happened after I installed updates from Microsoft Updates.

The minidump always points to ntoskrnl.exe. I run the WinDBG tool with the !analyze -v command and attached are the results.

Please help me out with this problem, I appreciate any help, thank you

 

[peterdiva]

Uninstall the Creative Web Cam drivers. Post some actual dump files if it continues to crash. See the following thread.

http://www.dellcommunity.com/supportforums/board/message?board.id=insp_general&message.id=292189

BugCheck A, {80, c, 1, fffff80001c7a989}
Unable to load image \SystemRoot\system32\DRIVERS\OA001Vid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for OA001Vid.sys
*** ERROR: Module load completed but symbols could not be loaded for OA001Vid.sys

 

[xela22]

Thanks for your help peterdiva! Did what you asked me to do, will see if any more bsod's occur. Cheers!

 

[bhusta]

Hi,

Can you verify if the above sugegstion resolved your issue?

Thanks