TechSpot

Minidump problem

By raulgonzales
Jun 17, 2008
  1. Hi after rebooting my laptop I have been getting the following message recently:

    C:\DOCUME~1\username\LOCALS~1\TEMP\WERedc5.dir00\Mini061708-01.dmp
    C:\DOCUME~1\username\LOCALS~1\TEMP\WERedc5.dir00\sysdata.xml

    I have noticed through previous threads that you require some actual minidumps attached so I have done that below.

    Would really appreciate some help!

    Many thanks,

    R
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I have not checked all your 15 Minidumps (too many !)
    But did check 4 of them

    d347bus.sys: Daemon Tools or Alcohol
    TFncKy.exe: Toshiba Fn Keys
    watchdog.sys: PC Watchdog
    smwdm.sys: SoundMAX Digital Audio Driver

    This looks to be either Daemon Tools or Alcohol causing the BSODs. Suggest to uninstall whichever one is installed.

    Also, there is a possibility that your system drivers require updating, please do that as well.
     
  3. raulgonzales

    raulgonzales TS Rookie Topic Starter

    Hi

    Thanks a lot for your reply.

    Don't want to sound stupid but how do i update my drivers?

    And how do I uninstall Deamon Tools or Alcohol?

    Also what are BSOD's?

    Thanks agaiin...

    As you can see I'm not that computer literate!

    R
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Usually the MiniDump is accumpanied by Blue Screen Of Death (which is basically a big blue screen with technical writing on it.

    You need to go to Toshiba (I take it, that you have a Toshiba) support page, and look up your exact model, for all new drivers.

    You should go to Control Panel, and then Add/Remove Programs link, then search the list for either Daemon Tools or Alcohol (or both !) and uninstall it
     
  5. raulgonzales

    raulgonzales TS Rookie Topic Starter

    Thanks for this.

    I am on the toshiba webpage to download drivers.

    Are there any in particular I should do? Or all of them? There are 20...

    And I uninstalled Deamon but couldn't find Alcohol...is that ok or is it hidden?

    Thanks

    R
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    No you don't have Alcohol (it was one or the other, obviously Deamon)

    Anyway, I could say everything on the Toshiba support page (except BIOS as this one is critical, and if not used correctly can stop your computer from running ever !)
     
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