Missing files

Hello guys , I have a seagate external hard drive I dont know if its a TB or WD ? but it has a max capacity of 500gb. so here is the problem , the external drive shows that it occupies 295gb out of 500gb capacity but when I opened it , the files inside the drive does NOT shows up,I dont know if they are missing or something,and I dont know what is the real problem ..so ive tried to unhide it but nothing happened can you suggest some solutions to this problem ?, I really need the files inside the external drive , and I dont want to format it . thank you guys . ask me if there's a part you doesnt understand :)
 
Back