Missing Windows recovery disc

By mom26gr8kids
Nov 6, 2012
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  1. My Acer Aspire laptop quit working several weeks ago and I have been playing around with it for several weeks trying to get it to work again. It kept getting stuck in the windows repair screen, and despite several attempts at restoring the system or using the system recovery screen I kept getting the repair screen.

    However, I turned it on today and I got a message that I had not received before. It said: File:\windows\system32\ntoskrnl.exe
    status: 0xc00000e9
    Info: Windows failed to load because the kernal is missing or corrupt

    If you do not have this disc, contact your system administrator or computer manufacturer

    Of course I called Acer to ask for a windows system recovery disc and because my computer is no longer under warranty they gave me the run around.

    So, does anyone know what this message means and where I can get a disc with this missing file so that I can reboot my laptop? Any help would be appreciated.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

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