TechSpot

Modem Driver causing BSOD?

By Jason497
Jun 19, 2007
  1. So every so often, at seemingly random I'll get a blue screen of death and my computer restarts it's self.

    Then I get a message...

    "Windows has recovered from an unexpected shutdown

    Windows can check online for a solution to the problem."


    Then I click that and I get....


    "Download updates for WebSTAR Cable Modem Driver

    This problem was caused by WebSTAR Cable Modem Driver. WebSTAR Cable Modem Driver was created by Scientific Atlanta.

    A solution is available that will solve this problem.

    Solution

    -------------------------------------------------------------------------


    Go to the Scientific Atlanta website to learn more about the solution."



    Can someone tell me what's wrong and how to fix it? That site doesn't help worth a damn. It shows me a bunch of drivers and I'm supposed to pick at random or something? It also says nothing about Windows Vista, which I have.


    My computer is an Emachines 3.2ghz processor, 512 ddram, 160gig HD.


    I'm hoping I can get some help on this. I just bought this computer like 2 weeks ago and this is crap.
     
  2. tylervance1@yah

    tylervance1@yah TS Rookie

    I had a BSOD everytime I used a verizon Aircard 595 on BATTERY POWER.
    Turns out my battery showed full charge--but was old and not enough amps to properly power the card.
    Ran OK on ac power.
    If your battery is old could be this if you are using a laptop.
     
  3. Jason497

    Jason497 TS Rookie Topic Starter

    No I'm using a regular PC.
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,449   +324

    go to the Modem vendor's site and get a firmware update -- be careful to get the right version
     
  5. Jason497

    Jason497 TS Rookie Topic Starter

    So I emailed them about the problem, this was their response...


    Thank you for contacting Buffalo technical support. The modem is not
    currently supported over USB in Windows Vista. There are no additional
    drivers needed and it should work fine over eithernet


    So I'm guessing this means I get an ethernet cord and hookup the modem to that instead of the USB cord?
     
  6. Jason497

    Jason497 TS Rookie Topic Starter

    Hello...anyone? Bueler....Bueler..
     
  7. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Which model is this Emachines 3.2ghz processor, 512 ddram, 160gig HD, ? Does the model number start with T or W?

    The driver is included within Windows VISTA on most eMachines...

    But eMachines are so flakey...

    Have you called the eMachines tech support. The computer is still under warranty.... and the drivers are also included on the disc set that came with the eMachines... so give their tech support heck.
     
  8. Jason497

    Jason497 TS Rookie Topic Starter

    It's a T5088


    That's a good idea. I still haven't tried hooking the modem up to an ethernet instead, I'm gonna hit radioshack up tomorrow.


    But yeah if that doesn't work, I will harass them like hell.
     
  9. Jason497

    Jason497 TS Rookie Topic Starter

    Well I got the new cord and my computer has been running perfectly for 12 hours 44 minutes now with no BSOD. Looks like the problem got solved.
     
  10. raybay

    raybay TS Evangelist Posts: 10,716   +6

    A new cord for what? The Aircard?
     
  11. Jason497

    Jason497 TS Rookie Topic Starter

    I got a "Cat5e Network Cable". Basically just disconnected the USB cable from my cable modem and hooked that up to it instead.
     
     
  12. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Thanks. Too obvious. That is such a common and overlooked problem.
     
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